Office Assistant II

About the Job Office Assistant II position supporting daily operations in a rehabilitation setting. Responsibilities include patient registration, scheduling, medical record operations, exam room preparation, and front‑office support. Primary Duties and Responsibilities Contribute to department goals, adhere to policies, quality standards, safety, governmental and accreditation regulations. Greet and assist patients via telephone and in person; triage inquiries and route to appropriate clinical and non‑clinical team members, complete reminder calls. Complete preliminary intake accurately and efficiently, update patient information, schedule initial and follow‑up appointments in the PM/EMR system, and manage messaging. Verify insurance to ensure correct clean claim submissions, coordinate authorizations, monitor reports to prevent write‑offs. Proficiency with the billing portion of the PM system: guarantor data, benefits, insurance priority, episode of care, HMO referrals, alternate insurances, system notes. Act as insurance liaison: accurate verifications, case‑management validation, completion of authorizations, and retrieval of denials. Collect payments and reconcile via EMR payment log, complete charge‑entry reconciliation, prepare deposits and cash‑receipt logs. Run daily and weekly EMR administrative reports; manage alerts and non‑EMR reports (e.g., Task List, Unbilled Report). Assemble financial and medical record paperwork for physicians; assist patients with office forms, review all information, witness required financial documents, merge duplicate accounts. Request and obtain referrals, medical records, or diagnostic reports from internal and external providers. Monitor and handle case‑management for patients in the EHR system. Maintain a clean, well‑stocked waiting area and administrative supplies at appropriate levels. Respond to payer‑specific questions from patients and providers. Participate in outreach with referring physicians to build relationships, increase referrals and productivity. Train and oversee team members during Office Coordinator/Supervisor absence. Resolve conflicts using effective verbal and written communication; guide and mentor associates on tasks from leadership. Assist with patient registration, scheduling, and scanning in EMR systems; perform insurance verification and authorizations; collect co‑payments and perform cash‑receipt duties at outpatient sites. Register and schedule patients in specialty clinics, modify schedules as requested, and coordinate with Insurance Specialists, secretaries, and nurses for procedures and clinics. Minimal Qualifications Education High School Diploma or GED required. Associate's degree (A.A.) preferred. Bachelor's degree in healthcare or related field preferred. Experience 3‑4 years medical office experience in a rehabilitation setting. 3‑4 years combination of experience and education, including 1‑2 years within MedStar National Rehabilitation Network (MNRN). Knowledge, Skills and Abilities Excellent customer service, verbal and written communication skills. Basic knowledge of Microsoft Office (Word, Excel, Outlook). Highly organized, process‑oriented, able to multi‑task, flexible, self‑starter. Ability to follow instructions and assist patients without compromising safety, service, or efficiency. Friendly and professional interaction with patients and visitors. Teamwork and open, direct communication with others. Projects a positive, professional image as the clinic’s initial face and voice. Hiring Range USD $18.70 - $32.72 per hour. #J-18808-Ljbffr MedStar Health