UTS - Temporary HR Service Center Specialist at NC State

Position Information
Posting Number
PG196024TM

Position Number
48SM70

Position Type
Temporary

Essential Job Duties
The HR Service Center Specialist provides front-line customer service to individuals (including employees and faculty as well as external customers) who contact HR for assistance including assisting newly-hired employees/customers completing Form I-9. This position greets customers warmly, identifies customer question(s) and underlying needs, and if the customer needs to complete an I-9, the Specialist identifies the appropriate employee record in the University's electronic I-9 system (I-9 Guardian by LawLogix), reviews appropriate identification documents provided by the employee corresponding to federal requirements, and assists the new employee in accurately completing the I-9 form electronically. Customer service is provided in-person, by phone, by email, and by HRNow. These 2 individuals will also help in August with the peak season I-9 processing in Room 101 of Administrative Services II.

The work will be fast-paced at times with new customers often immediately following preceding customers including balancing customer inquiries by phone, in-person, email, and system simultaneously at times. As part of the HR Service Center, may take on additional duties/responsibilities to support the HR Service Center or other UHR operations as needed. Note: This is a customer-facing role and will be working in proximity to customers on a daily basis. The position entails work that must be completed onsite between 8:00am - 5:00pm Monday through Friday. Remote/hybrid schedules are not available; but will consider regular part-time schedules if necessary.

Is Time Limited
Yes

If Yes, Appointment Length
4-5 months

Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.
What we offer:

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
  
• Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts , Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department Information
Job City & State
Raleigh, NC

Department
447030

System Information
Classification Title
Temporary-Clerical

Working Title
UTS - Temporary HR Service Center Specialist at NC State

Requirements and Preferences
Work Schedule
Monday-Friday, 8am - 5pm, 100% onsite

Other Work/Responsibilities
Other duties as needed.

Minimum Experience/Education

• High school diploma or equivalency required

Department Required Skills

• Strong customer service and communication skills, and must be able to express oneself clearly and concisely in oral and written form to a wide variety of customers with varied communication styles.
• Ability to handle a high volume of work with accuracy and attention to detail.
• Demonstrated resourcefulness with the ability to search for, identify, and share information with customers.
• Ability to use general computer/office technology such as PC/laptop, email/Gmail, webcams, scanners, and calendars.
• Technical aptitude and ability, especially the ability to quickly learn and independently use complex software applications/systems such as HRNow (ServiceNow), I-9 Guardian, and PeopleSoft HRIS.
• Ability to multitask effectively.
• A track record of reliability and dependability with the demonstrated ability to consistently work set schedules.
• Ability to work effectively and collaboratively in a team-oriented operation/environment.

Preferred Years Experience, Skills, Training, Education

• Previous experience in completing, auditing, and correcting I-9 forms.
• Direct prior experience using the I-9 Guardian electronic I-9 system.
• Prior experience with the ServiceNow HR portal

Required License or Certification
N/A

Valid NC Driver's License required?
No

Commercial Driver's License Required?
No

Recruitment Details
Anticipated Hiring Range
$22.00/hourly

Recruitment Dates
Job Open Date
06/04/2026

Applicant Information
Quick Link

EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.