IT Help Desk Support

USTECH is a global firm providing a wide‑range of talent on‑demand and total workforce solutions. Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15‑30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on‑demand when, where and how you need it. Job Title : Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Qualifications: High School Diploma (or equivalent) with additional education preferred. IT Help Desk Support experience (application & hardware support). Technical Training & Certifications: Client Certifications. Responsibilities: Daily support of network and workstation printers Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary Keeps the customer up to date on the progress of problem resolution Provides end users with detailed remote access knowledge and documents complete trouble shooting information Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager Responsible for on‑site hardware & consumables inventory Responsible for printer procurement as required by the customer Responsible for printer hot swap inventory Documents and reports all fleet meter reads. Maintains printer fleet tools/databases. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr