Business Operations Analyst

Job Title: Business Operations Analyst



Duration (Contract): 12 Months



Client Location: Plano, TX 75023

Location Preference: Onsite

Job Description:

As a Business Operations Analyst, you will play a crucial role in the entire sales order lifecycle, ensuring seamless and accurate processing of customer orders from receipt to fulfilment. This position serves as primary point of contact for customer inquiries, coordinates with various internal departments such as Logistics, BOC, Supply Chain, and Credit along with maintaining weekly sales trackers.

Responsibilities:

• Inventory and Load Management: Review and organize available inventory, build appropriate B Good truck loads based on customer needs and warehouse constraints, and proactively offer these loads to customers.

• Daily Interaction with Logistics Team: Obtain information on B Good truck loads and ensure timely communication.

• Vendor Collaboration: Work closely with B Goods Vendors to receive and process orders efficiently.

• BOC Coordination: Collaborate with the BOC team to enter Purchase Orders (POs) into NERP.

• Pricing Issue Resolution: Address and resolve any pricing discrepancies that arise during the process.

• Credit Department Interaction: Liaise with the Credit Department to resolve credit-related issues with vendors.

• PSI Team Coordination: Work with the PSI team to schedule and execute drop delivery orders.

• Order Follow-Up: Ensure orders are properly Goods Issued (GI'd) by following up with the logistics team.

• Weekly Tracker Generation: Create and maintain multiple weekly trackers to monitor progress and ensure accountability.

Required Skills, Experiences, Education and Competencies:

• Technical Proficiency: Competency in SAP and Microsoft Office, with strong Excel skills,

• and a basic understanding of environment setup for Visual Studio.

• Communication and Organization: Superior communication and organizational abilities to manage multiple tasks effectively. Excellent written and verbal communication skills.

• Problem-Solving: Strong problem-solving skills to address challenges and find efficient solutions.

• Interpersonal Skills: Ability to interact effectively with all levels of management and cross-functional teams.

• Time Management: Proven ability to meet deadlines in a fast-paced and demanding environment.

• Team Collaboration: Excellent teamwork skills, with the ability to work well under tight timeframes.

• Customer Service: Exceptional customer service background to maintain strong vendor relationships. Address customer concerns and manage issues effectively.

• Experience: Prior sales and account management experience.

• Education: Bachelor's degree required.

The hourly range for roles of this nature are $30.00 to $40.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.