Access Management Analyst - 258844

Job Description

Position Title: Access Management Analyst

Location: 100% Fully Remote

Duration: Contract, 1-3 Months

Hiring Timeline: Immediate / ASAP

Position Summary

The Access Management Analyst will handle day-to-day operational identity administration and "Keep the Lights On" (KTLO) tasks. This role focuses on processing standard user access requests, managing permissions, and maintaining ticket queues to keep operational tasks running smoothly.

This position supports a critical 5-month transitional period as the organization undergoes a major IT infrastructure rollout, including an Identity Management and Governance (IM/IG) platform implementation and the consolidation of three legacy Epic platforms.

Scope of Work & Core Responsibilities

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• Ticket Queue Management: Monitor, extract, and process incoming access management and system requests using ServiceNow.
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• User Provisioning: Manage user lifecycles by provisioning and deprovisioning accounts and permissions.
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• Directory Administration: Utilize Active Directory to manage network profiles, security groups, and user permissions.
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• Administrative Operations: Handle essential KTLO operational workflows, which include printing out ticket summaries and keeping general access logs organized.
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• Transformation Support: Learn new workflows and adapt to upcoming system migrations as the environment transitions into a centralized identity framework.
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Required Skills & Experience

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• Ticketing Experience: Proven experience extracting and managing tasks inside of ServiceNow.
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• Active Directory: Foundational hands-on experience managing user accounts within Active Directory.
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• Identity Management Basics: Clear understanding of helpdesk-level access control and permission groupings.
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• Communication: Ability to collaborate seamlessly with a fully remote engineering and identity team.
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