Collections Representative II

Collections Representative II

Location: Plano, TX, US

Job Function: Collections

Workplace Category: Hybrid

Company: Harley-Davidson Financial Services

Full or Part-Time: Full Time

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson motorcycles.

You'll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it's done through being fair, honest, positive and creative. This isn't just any company. And yours isn't just any career. It's part of your story. Ride with us and make it legendary.

Located just outside of the heart of DFW, and in one of the fastest growing suburbs, the Plano, Texas office serves as one of the Company's two operations centers. It serves as the main hub for HDFS' Commercial Finance business, and also houses employees representing Rider Services, Underwriting, Risk, Enterprise Project Management, Accounting, Compliance, Human Resources, Global Information Services, Communications, and Legal.

Join our team as a Collections Representative II.

Job Summary

Under direct supervision the Collections Representative is responsible for collection delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or troubleshooting. The Collections Representative answers basic inquiries or resolve problems by following routine procedures and processes. This position is fully remote but candidates must be located within an hour from the Plano, TX area.

Job Responsibilities

Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary. Supports dialer function through outbound manual dialer campaign. Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level. Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable. Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues. Uses effective time management to ensure customer service experience is satisfactory and meets expectations. Ensures that all steps necessary are taken to protect the interest of the company. Protection of information and compliance with the law are paramount.

Education Requirements

High School Diploma or Equivalent Required Education Specifications High School diploma/GED Required.

Experience Requirements

Typically requires a minimum of 2 years of related collections experience, 5+ years preferred. Located within one hour of Plano, TX. Adherence to high ethical standards of truthfulness, honesty and fairness. Ability to prioritize workflow to meet department objectives. Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy. Detail-oriented and highly organized with exceptional written communication skills and the ability to verbally articulate and convey information tactfully and professionally. Must possess critical thinking, analytical, and effective negotiation skills with the ability to handle a large volume of Collection accounts and inbound and outbound calls from customers or other associates. Flexible and open minded with an ability to work in a team environment and influence others to accept and adapt to change. Self-motivated, professional with strong organizational and problem-solving skills. Ability to work in a fast paced, time-sensitive environment. Access to high-speed, hard-wired internet service.

Preferred Previous CBS call model experience

Pay Range

$18.70 - $28.13/hour (38,900 - 58,500)

We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more.

Applicants must be currently authorized to work in the United States.

Direct Reports: No

Travel Required: 0 - 10%

Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer

Relocation: This position is eligible for domestic relocation assistance (within posted country)