Collections Representative

The Willis Law Group PLLC is seeking a dynamic and detail-oriented candidate with 4+ years of experience in Business-to-Business Collections . This candidate will work with the Accounts Receivable/Collection Specialist for the firm. We offer a friendly, business casual environment and a competitive salary commensurate with experience.

Collections Representative Responsibilities:

• Daily calls and emails to clients and vendors to follow up on past due invoices.
• Follow up on past-due third-party vendor invoices. (30 days)
• Must be able to speak with clients and solve issues in a calm manner.
• Daily update and follow-up on expected receipts.
• The ability to multitask and navigate through several platforms.
• Ability to prioritize heavy incoming mail.
• Investigate historical data for each debt or bill.
• Process payments and refunds
• Resolve billing and customer credit issues.
• Update account status records and collection efforts
• Report on collection activity status.
• Business-to-business collections experience.
• Other tasks as assigned by management.

Collections Representative Qualifications:

• High School Diploma/GED or higher education.
• Collections experience in a law firm or professional services company
• Accuracy and attention to detail
• Multitasking capabilities
• Negotiation skills
• Verbal and written communication skills
• Organizational and time management skills.
• Strong problem-solving and critical thinking skills.
• Ability to adapt to a fast-paced environment and work well with team members.
• Familiarity with laws related to debt collection (e.g., FDCPA)
• Knowledge of Excel and Word.
• Knowledge of Caret Legal software is a huge plus.

Benefits:

• Medical, Dental, Vision, and STD, LTD
• Life Insurance, 401K Retirement Plan
• Paid Time Off – accrued.
• Competitive Salary

Come and join a supportive, team-centered firm where success and growth are cultivated and celebrated!