Call Center Representative

About Us For years, One New Creation has been a trusted name in the moving industry across the United States. What began as a small operation built on hard work and integrity has grown into a dependable, full-service moving company known for consistency, professionalism, and care. Position Overview We are looking for a professional and customer-focused Call Center Representative to manage customer communications, schedule appointments, and provide support throughout the service process. Key Responsibilities * Make outbound calls for appointment confirmations and customer follow-ups * Schedule consultations and update appointment calendars * Maintain accurate customer records and document interactions * Provide general information regarding company services and scheduling * Escalate customer concerns to the appropriate department when needed * Collaborate with office staff to ensure timely customer support Work Environment * In-office customer support setting * Standard weekday business hours * Professional and collaborative workplace Minimum requirements: * Strong verbal communication and active listening skills * Professional phone etiquette and customer service mindset * Basic computer skills, including email, scheduling software, and data entry * Strong organizational and multitasking abilities * Reliable and able to work effectively in a team environment

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