Business Office Manager (BOM)

Job Description

Job Description

Business Office Manager

Piedmont Hills Center for Nursing and Rehabilitation | Greensboro, NC

Piedmont Hills Center for Nursing and Rehabilitation is seeking a Business Office Manager to join our team! This is an excellent opportunity for an experienced business office professional who is organized, detail-oriented, and passionate about supporting residents, families, and the overall operations of a skilled nursing facility.

Why Join Piedmont Hills?

At Piedmont Hills, we believe our employees are the foundation of excellent resident care. We offer:

• Competitive pay and benefits

• Positive, supportive work environment

• Employee engagement activities

• Comprehensive training and professional development

• Opportunity to make a meaningful impact in the lives of our residents

Position Responsibilities

The Business Office Manager will oversee the daily operations of the business office while ensuring accurate, timely, and compliant financial and administrative processes.

Key responsibilities include:

• Oversee and coordinate the day-to-day functions and activities of the Business Office

• Maximize cash flow through effective billing, collections, and accounts receivable management

• Prepare and submit claims for all payer types accurately and timely in accordance with facility policies and procedures and applicable state and federal regulations

• Monitor accounts receivable and follow up on outstanding or delinquent accounts

• Report delinquent accounts and collection concerns to the Nursing Home Administrator

• Manage accounts payable, accounts receivable, cash receipts, petty cash, and resident funds

• Maintain accurate Human Resources, payroll, and accounting records and systems

• Provide administrative and office support to the Executive Director and facility leadership

• Assist with resident admissions, move-ins, tours, and related administrative processes

• Maintain confidentiality and ensure sensitive resident and employee information is handled appropriately

• Collaborate with facility leadership and department heads to support efficient facility operations

• Ensure business office practices remain organized, accurate, and compliant

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Healthcare Administration, or a related field preferred; equivalent relevant experience in long-term care may be considered

• Minimum of 3 years of related experience

• 1–2 years of management or supervisory experience required; business office management experience preferred

• Experience in a skilled nursing or long-term care environment strongly preferred

• Strong working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and internet/intranet systems

• Excellent verbal and written communication skills

• High level of professionalism, integrity, and discretion

• Strong organizational skills and exceptional attention to detail

• Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment

• Strong problem-solving and analytical skills

• Ability to work effectively with residents, families, employees, leadership, and outside partners

• Customer-service focused with the ability to remain professional and composed under pressure

• Commitment to accuracy, confidentiality, and compliance

Join Our Team

Piedmont Hills Center for Nursing and Rehabilitation is part of a family of skilled nursing facilities and rehabilitation centers dedicated to providing quality, resident-centered care.

Our culture is built around supporting our residents, uplifting our teammates, and working together to make a difference. If you are looking for an organization where you can bring your best self to work, grow professionally, and be part of a team that truly values what you do, we would love to hear from you!

Apply today and join the Piedmont Hills team!