Culinary Program Support Specialist - REMOTE POSITION

About the FHC

Formed in the Summer of 2010, the Fraternity Housing Corporation (FHC) elevates the value of Alpha Gamma Delta membership by providing safe, competitive, and attractive housing and storage facilities for the members of Alpha Gamma Delta. The FHC fulfills its mission through professional property management and prudent financial management, as well as innovative, diligent, and future-focused investments in property and property improvements. The FHC owns or leases more than 95 Alpha Gamma Delta homes, dorms, lodges, suites, and storage spaces across the United States and is committed to providing the highest quality property management support for each unique chapter served.

About the Position

Job Summary:

The Culinary Support Specialist provides remote, administrative, and operational support to the National Culinary Manager for Alpha Gamma Delta chapters with meal service. This position plays a critical role in ensuring that daily dining operations remain uninterrupted during chef absences, budget tracking is accurate and current, and key communications and purchasing tasks are completed in a timely manner. The Culinary Support Specialist will regularly interact with chapter staff, food vendors, internal teams, and student workers to support the overall effectiveness and stability of the meal program.

Duties/Responsibilities:

Meal Coverage Coordination

• Respond rapidly when notified of a Head Chef absence to arrange alternate meal service (using platforms such as ezCater, Grubhub, DoorDash, or local vendors)
• Account for dietary needs when placing group orders for chapter meals
• Communicate with chefs, chapters, and vendors to ensure smooth delivery and clear expectations

AlphaGamTable Application Support

• Maintain fluency in the AlphaGamTable meal management app
• Use app data to support emergency meal ordering, generate dietary reports, and assist with participation tracking
• Respond to user issues and identify future improvements for the app

Purchase Tracking & Reporting

• Track spending via vendor portals
• Update budget tracking spreadsheets weekly with food and supply purchases
• Ensure accurate categorization by budget category (food, supplies, equipment)

Credit Card Report Approvals

• Review monthly credit card submissions from Head Chefs
• Verify receipts, confirm compliance with policies, and flag unusual expenses
• Record approved purchases into the budget tracking spreadsheet

Dishwasher Recruitment & Onboarding

• Participate in the recruitment of student dishwashers at chapters with staffing challenges
• Evaluate candidates based on established criteria
• Conduct phone screens, select candidate and make employment offer
• Coordinate hiring with Human Resources
• Track onboarding progress and assist candidates through the process

Kitchen Equipment Coordination

• Schedule preventative maintenance visits for chapter kitchen equipment
• Assist with arranging equipment repairs and tracking service outcomes
• Maintain and update the FHC's replacement and reserve schedule for major kitchen assets

University Dining Coordination

• Establish and maintain relationships with university dining departments near FHC chapters
• Document contacts and explore meal coverage options during extended chef absences

Routine Communications

• Send recurring reminders regarding payroll deadlines, credit card submission dates, holiday closures, etc.
• Coordinate with the marketing team on member-facing announcements, when needed

Grocery Delivery & Linen Vendor Support

Explore potential partnerships for cost efficiency

Assist with oversight of any national linen contract (e.g., towels, aprons) and verify invoice accuracy

Competencies:

• Build strong internal relationships and deliver responsive support.
• Use clear, concise communication to ensure smooth operations
• Take initiative and respond quickly in urgent situations.
• Situational adaptability
• Maintain accurate records

Required Knowledge/Skills/Abilities:

• Goal and team oriented, able to work closely with people while exhibiting a positive attitude
• Organized and able to work and make sound decisions under pressure and within tight deadlines
• Flexible, able to adapt to changing needs, shift priorities as required and enjoy working in a fast-paced environment
• Able to anticipate problems and solutions; adept at critical thinking and able to trouble-shoot and problem-solve collaboratively and independently
• Able to demonstrate sound decision-making in high pressure conditions with minimal oversight
• Work with a diverse constituency
• Cooperate, communicate and present yourself appropriately in all situations
• Deliver your work on time, on budget and to the highest quality.
• Excellent oral and written communication skills Ability to perform basic desktop functions such as email, Microsoft Word and Excel and scanning pdf files
• Must be able to read, speak, and write in fluent English
• Must pass criminal background check

Education:

• High School Diploma or GED equivalent required

Experience:

• 1-2 years of administrative, operations, or coordination experience required
• Experience in campus dining, chapter operations, vendor coordination, or HR support preferred
• Proficiency with Excel and basic financial tracking required
• Experience working in a sorority/fraternity or university housing environment a plus

Physical Demands/Work Environment/Travel:

• This is a remote position; work is primarily performed in a home office environment
• May require occasional travel for team meetings or training
• Must be able to lift and carry up to 25 pounds.
• Must possess valid driver's license

Other Duties:

The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Non-Discrimination Policy:

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.