Assistant General Manager - Customer & Energy Resources

Nature of Position If you are excited about joining an innovative, community-owned public utility and helping shape the future of California's clean energy transition, we encourage you to explore this exceptional executive leadership opportunity with Alameda Municipal Power (AMP), California's oldest municipal electric utility and a department of the City of Alameda, located in the heart of the San Francisco Bay. The next Assistant General Manager, Customer & Energy Resources will join AMP at a pivotal time as the utility advances ambitious goals in electrification, clean energy, customer engagement, affordability, and organizational excellence. As a key member of the executive leadership team, this executive will partner closely with the General Manager and fellow Assistant General Managers to help implement AMP's Strategic Plan while strengthening collaboration across the organization and building the next generation of utility leadership. Reporting to the General Manager, the AGM will provide executive leadership for customer programs and services, business development, key account management, energy resource planning and procurement, portfolio and risk management, rates and pricing, electrification, energy efficiency, communications, public benefits, and community engagement. The successful candidate will lead the integration of customer strategy and energy resource planning while representing AMP before the Public Utilities Board, Northern California Power Agency, City leadership, community stakeholders, and regional partners. Distinguishing Features Under general direction, provides leadership and management to plan, coordinate and direct customer program activities including communications, public benefits, satisfaction and service, community outreach, communication of information, and business processes; electric utility supply, demand-side resource acquisition and portfolio management; manages participation and response to California electric market related regulatory and legislative issues; and manages necessary technical interfaces with joint power agencies. Leads the development and implementation of customer-facing programs and strategies supporting decarbonization, electrification (including building and transportation electrification), distributed energy resources (DERs), demand response, energy efficiency, and customer affordability. Manages the development and administration of rates and pricing of services to meet risk management, financial and environmental objective; performs other related work as required. This is a senior executive management classification This is a senior executive management classification responsible for directing the Customer and Energy Resources division of Alameda Municipal Power. This classification is distinguished from the General Manager in that the latter has overall responsibility for the entire utility, while this position manages a major functional division and participates in the development and implementation of utility-wide strategy, policy, and objectives. It is further distinguished from lower-level supervisory and management classifications, including Supervisor–Energy Resources and Supervisor–Customer Resources, which are responsible for discrete programs or sections, in that this position has broad managerial and policy-level responsibility across multiple functional areas, exercises a high degree of independent judgment, and is accountable for integrating customer programs, energy resource planning, rates and pricing, and regulatory requirements to achieve reliability, affordability, and environmental objectives. Examples of Duties Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Essential Duties Supervises, trains and evaluates assigned staff; participates in the selection of staff; develops and monitors employee training; develops and monitors employee performance benchmarks; performs ongoing employee observation to ensure quality assurance and employee excellence; works with employees to correct deficiencies. Directs assigned activities including emerging customer programs, public benefits, services, community outreach, advocates the importance of public power, and the utility’s brand in the community. Directs activities including energy resource planning and procurement, supply and demand-side management plans; complex modeling and decision analysis; rate development, energy risk management, and forecasting Participates in various joint power agencies’ committees and supports the PUB-designated Northern California Power Agency (NCPA) commissioner. Ensures compliance with applicable federal, state and local laws, regulations and court rulings related to work activities. Manages contracts and purchasing needs. Oversees the work of contractors and consultants for services and/or supplies. Directs division budget preparation. Reviews and evaluates business requirements and technological advances and develops strategy for implementing changes benefiting the organization. Participates in the development of long-range planning and strategies to meet financial objectives. Assists in the development and implementation of Public Utilities Board policies; updates policies to be consistent with federal, local, and state regulations. Prepares and presents various studies, analyses and reports. Develops goals, objectives, procedures and standards; determines priorities, staff assignments and work methods; develops, schedules and monitors methods to accomplish division goals; ensures work is completed in a timely and efficient manner. Prepares or supervises preparation of routine and special reports to document activities, operation and performance of organization and recommends action by the Public Utilities Board or other authority. Maintains and prepares records and reports. Resolves customer complaints and problems. Identifies and analyzes operational problems, conducts studies, strategically evaluates alternatives and implements effective solutions for a wide variety of issues. Coordinates activities with other divisions, City departments, consultants, contractors and outside agencies such as NCPA. Other Duties Performs related duties as required.

WORKING CONDITIONS

Work is performed in an office or station environment. Requires work outside of regularly scheduled hours, attending evening meetings and related events. Noise level is usually moderate, ambient office sounds such as speaking, working office equipment, and software.

PHYSICAL DEMANDS

Sitting or standing for extended periods of time. Operate objects, controls, and/or tools such as but not limited to a computer, computer keyboard, and standard office equipment. Ability to interpret, read, and maintain various documents, such as files and reports, in a variety of formats. Reach with hands and arms; repetitive movements of hands or wrist; climb or balance; stoop, crouch, squat, crawl, walk; twist and bend from the waist. Ability to present and exchange information, and communicate with governing bodies, stakeholders, and relevant departments and partners. Employment Standards Education/Experience Education Any combination equivalent to education and experience likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be: Graduation from a four-year college or university with major course work in engineering, economics, management, business or public administration, or a related field. Masters’ degree is desirable. Experience Five years of progressively responsible professional experience in utility customer (residential and/or business) programs, utility economics, resource planning, general administration, management, business administration, or customer services or a related field and at least two years performing the work in a management supervisor capacity. Experience in utility customer programs and 24/7 operations is desirable. Knowledge Knowledge of electric utility operating procedures and practices; electric utility resource planning, acquisition and portfolio management of the utility’s power resource interests and obligations at the bulk power and distributed generation level; joint planning, procurement, portfolio management, power pooling and transmission arrangements with third parties, including joint powers agencies, system operators, utilities, customers and suppliers; energy efficiency, fuel switching, building electrification and transportation electrification programs; planning, development, evaluation, acquisition and operation of supply and delivery resources for electric power and other product lines based on forecast needs; commodity and enterprise energy risk management policies and programs; short-term and long-term resource operation and cost models; supply and demand-side resource planning and evaluation, energy supply and delivery costs; market based fuel and energy cost projections; power pool operation and cost analyses;; negotiation of contracts for the purchase and/or sales of utility resources and services, including energy and environmental commodities and transmission; development of rates and pricing structures incorporating cost of service factors and competitive factors by rate class; applicable utility business, financial, regulatory and management practices; power supply and demand-side resources, load management, and conservation measures; engineering economics, and project planning; financial, budgeting, and accounting principles and public financing techniques; forecasting, cost analysis and pricing design; applicable laws, codes and ordinances; principles and methods of public administration; effective methods, principles and practices of supervision and employee evaluation; pertinent court cases, federal, state and local laws and regulations related to work; project planning and administration; residential, commercial, and industrial business needs; business mathematics; correct English grammar including spelling, and punctuation; personal computers including hardware and software applications related to the work; effective methods of communication both oral and written; effective conflict resolution techniques; applicable technical information and aspects of the electrical utility industry; principles and procedures of record keeping; principles, practices and techniques of budgeting financial record keeping and reporting; principles, practices and techniques of project management including contract administration and compliance; effective methods of policy development and implementation; research and statistical techniques and methodology; problem resolution methods and practices related to business process analysis. Abilities Ability to effectively plan, coordinate and manage emerging customer program such as public benefits, services, community outreach, advocates the importance of public power, and the utility’s brand in the community, and energy resources activities such as power resource planning, acquisition, risk and portfolio management activities in a supervisory capacity requiring the management, training, and evaluation of assigned staffs; to function as an effective team member demonstrating leadership and cooperation; to effectively plan, administer and evaluate work programs and schedules; interpret and apply complex governmental regulations; perform both complex and routine administrative work with speed and accuracy; conduct analytical studies and formulate recommendations; draft and review procedures and agreements; draw valid conclusions and project consequences of decisions and recommendations; effectively communicate both orally and in writing complex subject matter to diverse audiences including Public Utilities Board members, elected officials, utility industry executives, regulatory agencies and public audiences using excellent written, oral and presentation skills interpret and apply complex laws, governmental regulations and contractual provisions; prepare and develop cost estimates and budget figures; analyze technical and financial data; make economic evaluations, comparisons, and formulate recommendations; draft and review procedures and agreements; maintain accurate and up-to-date records establish work priorities and communicate strategic direction to staff; operate a personal computer with associated hardware and software as required in the work; create and present a variety of reports and documents in the appropriate format; function as an effective team member demonstrating leadership and cooperation; review and analyze business operations and processes and make recommendations of effective process change; establish and maintain cooperative working relationships with those contacted in the course of the work; supervise, train and evaluate assigned staff, and perform related work as required. Other Requirements As periodically determined by the City to establish and/or maintain the minimal level of knowledge, skills and abilities required by this classification to meet the needs of the City. Work outside regularly scheduled hours as required. Possession of a valid California Driver’s License and satisfactory driving record at the time of appointment is required as a condition of initial and continued employment only if the operation of a vehicle, rather than the employee’s ability to get to/from various work locations in a timely manner, is necessary to perform the essential functions of the position.

WORKING CONDITIONS

Work is performed in an office or station environment. Requires work outside of regularly scheduled hours, attending evening meetings and related events. Noise level is usually moderate, ambient office sounds such as speaking, working office equipment, and software.

PHYSICAL DEMANDS

Sitting or standing for extended periods of time. Operate objects, controls, and/or tools such as but not limited to a computer, computer keyboard, and standard office equipment. Ability to interpret, read, and maintain various documents, such as files and reports, in a variety of formats. Reach with hands and arms; repetitive movements of hands or wrist; climb or balance; stoop, crouch, squat, crawl, walk; twist and bend from the waist. Ability to present and exchange information, and communicate with governing bodies, stakeholders, and relevant departments and partners. Selection Process: The examination process may include an application and supplemental questionnaire evaluation, a written exam, a performance exam, and/or an oral interview. The examination process may test for, but is not limited to, the essential knowledge and abilities listed in the job specification and announcement and will be designed to provide a comprehensive review of each candidate's technical knowledge and overall suitability for the position. Qualified applicants will be notified of the exact date, time, and location of examinations approximately two weeks in advance. Candidates passing all components of the examination process will be placed on an Eligible List. A list of names is certified to the department(s) having vacancies based on the type of examination conducted pursuant to the provision of the City's Civil Service Rules. Final selection will be made from the Eligible List by the Department Head subject to approval by the City Manager. The Department Head may utilize additional selection procedures to make a final hiring decision. Placement on an Eligible List does not guarantee employment. Prior to appointment, a thorough reference check will be conducted which may include a credit check and background. The selection process may be evaluated and revised based on the number of qualified applicants. Federal law requires that prior to employment, you must furnish proof of your identity and eligibility for employment in the United States, as required by the U.S. Citizenship and Immigration Services. E-Verify: The City of Alameda utilizes the Federal government's E-Verify program and new employees must provide documentation to establish both identity and work authorization, which includes showing a valid United States Social Security card at the time of hire (photocopies not accepted). Veteran's Preference Credit: A job applicant qualifies as a veteran if honorably discharged from active military, reservist, or National Guard duty of at least 18 consecutive months within the past five (5) years of the date of application. In case of discharge attributable to service-connected injuries or illnesses, the 18 months active-duty requirement need not be fulfilled. An applicant claiming veteran's preference credit must attach to their application, a legible copy of their DD-214 verifying the type of discharge and date(s) of active service. NO OTHER DOCUMENTATION WILL BE ACCEPTED. An Equal Opportunity Employer: The City of Alameda encourages minorities, women and the disabled to apply. It is the City's policy that all aspects of employment and promotion shall be without regard to sex, marital status or disability (except where dictated by requirements of the position), race, sexual orientation, political affiliation, religious creed, color, national origin or age. Qualified disabled persons must be able to perform the essential functions of the position with or without reasonable accommodations. No individual may pose a direct threat to the health or safety of himself/herself or other individuals in the workplace. Barring undue hardship, reasonable accommodations can be made in the application and examination process for disabled individuals or for religious reasons. Requests for reasonable accommodation should be made in advance to the Human Resources Department. Hearing Impaired TDD View phone number on click.appcast.io. For Benefits information, please visit our website at You may also view the City's benefits summary here. A detailed summary for this position can be found under AMPU. #J-18808-Ljbffr City of Alameda