Customer Support Coordinator

Job Description

Job Description

Customer Support Coordinator | Construction & Building Products

Join a leading organization in the commercial building products and construction solutions industry. This company designs and manufactures customized building systems used across North America and is known for its commitment to quality, innovation, and customer success. If you enjoy solving problems, working with technical information, and helping customers in a fast-paced environment, this is a great opportunity to gain valuable industry experience with long-term potential.

Why You'll Love This Opportunity

✅ Get your foot in the door with an established industry leader

✅ Potential for permanent employment after the contract period

✅ Work closely with engineering, sales, and operations teams

✅ Develop expertise in construction drawings, parts identification, and customer support

✅ Fast-paced environment where every day is different

Job Overview

We are seeking a detail-oriented Customer Support Coordinator to support customers, installers, sales teams, and internal departments by processing orders, resolving issues, and ensuring projects stay on track.

This role is ideal for someone with customer service experience in construction, manufacturing, building products, or a related technical industry.

• Process service and replacement part orders based on customer requests
• Enter and manage order and sales information accurately across multiple systems
• Respond to customer inquiries and provide timely issue resolution
• Receive and document customer concerns while initiating corrective action when needed
• Work directly with Engineering to identify and resolve product or field-related issues
• Support building installers by answering questions regarding parts, drawings, and job site needs
• Partner with Regional Sales Managers and customers to resolve service-related concerns
• Coordinate with internal departments to obtain and communicate information to customers
• Answer incoming calls and direct inquiries to the appropriate department
• Maintain accurate records and documentation
• Perform additional duties as assigned

Qualifications

• 1+ year of customer service, customer support, order entry, or project coordination experience
• Experience working in construction, manufacturing, building products, industrial, or related environments
• Experience reading blueprints, construction drawings, or technical documentation
• Experience working with Bills of Materials (BOMs)
• Ability to identify and research parts using drawings and design documents
• Experience supporting field crews, installers, contractors, or construction projects

Job Type & Location

This is a Contract position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position is anticipated to close on Aug 29, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.