General Manager- Phoenix, AZ

General Manager- Phoenix, AZ

Restore is seeking a highly focused, strategic General Manager to lead our dynamic team in (insert location). As a General Manager, you will oversee the Restore studio, create brand awareness, drive traffic and membership, and focus on overall sales growth. You will ensure the studio's performance aligns with company objectives, manage team members, oversee KPI management, and coordinate marketing events. A successful General Manager will have previous management experience, a passion for wellness, and a commitment to helping people. You will manage the daily operations and develop a team in a fun, engaging, and inclusive environment.

Full-Time, open availability including weekends required

Responsibilities:

• Meet performance metrics (KPIs), manage revenue, ordering, inventory, payroll, and facilities maintenance.
• Execute and coordinate the company's marketing and ongoing sales drivers, including pre-sale and studio events, and manage local grassroots marketing initiatives.
• Oversee hiring and onboarding of new team members; set and assign daily, weekly, and monthly goals while promoting excellent customer service.
• Manage the employee life cycle, providing continuous coaching, conducting annual performance reviews, and recognizing high performers.
• Foster a culture of five-star customer service.
• Lead the studio team in service and product knowledge to motivate them to meet and exceed sales goals through community events, partnerships, and referrals.
• Ensure a safe and clean studio environment for members and guests; be flexible to work on weekends and holidays as business needs dictate.
• Demonstrate a commitment to the vision, mission, and goals of Restore, modeling company values and culture.
• Manage client accounts such as freezes/terminations and follow up on declination of auto-pays and
• Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education.

Requirements:

• High School Diploma or equivalent required.
• Minimum 3-5 years (1+ for Assistant GM) of management experience required, including overseeing all aspects of staff management (hiring, training, support, discipline, and termination).
• Previous management experience in health, wellness, fitness, or retail industry strongly preferred.
• Proven success in sales and team mentorship.
• Excellent leadership and management skills to foster a positive environment for staff and clients.
• 4+ years of customer-facing experience preferred
• Excellent de-escalation and conflict resolution skills
• Exceptional communication skills, both written and verbal
• Ability to multi-task and address client and staff concerns effectively.
• Intermediate computer skills.
• Flexibility to work day, evening, and/or weekend hours as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.

Restore Hyper Wellness ("Restore") is the award-winning creator of an innovative new category of healthHyper Wellness. Restore delivers expert guidance and an extensive array of cutting-edge health services, such as IV drips, hot sauna, hyperbaric oxygen therapy, red light and cryotherapy, integrated under one roof. These therapies help you feel your best, so you can do more of what you love. With 200+ locations across 40 states and a fast-growing national retail footprint, Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love. Restore is Private Equity backed with the most recent investment round led by General Atlantic, a leading growth equity firm. General Atlantic joins existing investor, Level 5 Capital Partners.

Benefits:

• Medical, dental, vision, disability and life insurance within 30 days (Full-Time roles)
• PTO (Full-Time roles)
• Free and discounted services (both Full- and Part-Time roles)
• 401k retirement plan with vested employer match (both Full- and Part-Time roles)
• Bonus opportunities (both Full- and Part-Time roles)
• Career advancement opportunities (both Full- and Part-Time roles)

Compensation: $63,000.00 - $68,000.00 per year

Restore Hyper Wellness is the award-winning industry leader and creator of an innovative new category of careHyper Wellness . Restore delivers expert guidance and the most extensive array of cutting-edge modalities available under one roof. With over 100+ locations nationwide and a fast-growing retail footprint, Restore is making true health more accessible than ever before.

Restore is one of America's fastest-growing companies right now, and for good reason. Inc. 5000 just named Restore the #1 hottest franchise in America, and #113th company in America.

We are on a blazing mission to restore people's health and wellness so that they can do more of what they love every day. Our daily metric? How many people we helped that day. That's why it is paramount that we attract people who are as passionate about helping people as we are.

Join us on our mission to help people feel better so they can do more of what they love.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.