IT Help Desk Support

Job Description

Job Description

Alliance Bank Central Texas is hiring a Help Desk Support professional to deliver dependable, hands-on technology support for bank staff. You'll restore service quickly, protect security standards, and keep clear records so problems are solved-and prevented-efficiently.

Key responsibilities include supporting email, hardware, software, connectivity, and product-specific incidents; using approved diagnostic and ticket-tracking tools; installing and maintaining workstations and peripherals; applying desktop security patches; handling device moves/adds; documenting fixes and building step-by-step scripts for the Operations Center; training users on core tools such as Microsoft Office and Teams; and escalating unresolved items to the appropriate tier while maintaining logs.

Required qualifications/skills:

- Working knowledge of Windows 10/11, Microsoft Office, and Teams

- Basic Active Directory user/security group administration

- Basic familiarity with Microsoft 365/Azure

- Strong customer service, organization, documentation, and prioritization skills

- Ability to follow written procedures precisely and explain technical concepts clearly

- Apple iPhone/iPad basics; MDM familiarity a plus; ticketing/knowledge base experience a plus; A+/Network+/MCP desired

Apply today to help keep our teams productive, secure, and supported.

This full-time Help Desk Support role offers a competitive salary (listed at $55,000) plus a benefits package designed to support your health and financial goals: Medical, Dental, and Vision coverage; 401(k); Life Insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Paid Time Off; and dedicated Health Wellness and Financial Wellness programs.

As an onsite Help Desk Support team member in Waco, your day moves between focused troubleshooting and walk-up support. You'll start by reviewing the queue, then pivot as new incidents come in-balancing urgency with clear communication. Between requests, you'll tighten internal documentation so teammates can self-serve common fixes, and you'll coordinate with other IT tiers when deeper investigation is needed. You'll also spend time preparing new-hire setups so employees can be productive from day one. The schedule is Monday-Friday, with rotating on-call Saturdays, so you'll plan your work carefully and keep notes thorough for smooth handoffs.

About Alliance Bank Central Texas:

Positioned as "Your Central Texas Business Bank", Alliance Bank Central Texas was established in 2007 after purchasing a bank with a century-long tradition of providing personalized banking service, is committed to helping businesses and families meet their financial goals.

Beginning with approximately $35 million in assets, the bank has grown to currently over $1.3 billion in Asset size. Alliance Bank Central Texas is independently owned by more than 250 shareholders and locally operated by a board and management teams. Our team of experienced banking professionals value building relationships with their customers, actively partnering together to support and improve the communities where they live, work and serve. Offering a variety of mobile and internet products and services, we take pride in making banking easy, complete with locally approved solutions and personalized service that customers deserve and trust.

Alliance Bank Central Texas is headquartered in Woodway, Texas, with six additional locations in Waco, Jewett, Donie and Temple/Belton and Georgetown.

All applicants must be able to prove work authorization for the United States, be able to pass a pre-employment criminal background check and are subject to periodic drug testing. Alliance Bank Central Texas is an Affirmative Action and Equal Opportunity Employer; all individuals have an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran class.

In order to provide the best customer service possible for our customers, employment related phone calls will not be accepted.