Dispatcher

John Knox Village of Florida is seeking a responsive, organized, and customer‑focused Dispatcher to support our residents and transportation team. In this essential role, you will answer incoming calls from residents, coordinate carts and buses efficiently, and ensure transportation needs are met with care, accuracy, and professionalism. Your ability to think quickly and communicate clearly will help create a smooth, supportive experience for everyone you serve. About The Role As a Dispatcher, you will be the central point of communication for transportation requests across our community. You will direct carts and buses, prioritize calls, and ensure timely assistance for residents. Your role is vital in maintaining mobility, comfort, and peace of mind for those who rely on our services. By facilitating these essential operations, you will contribute to a positive, resident‑centered environment and reinforce our commitment to exceptional, customer‑centric care. What We're Looking For Excellent communication skills Strong interpersonal abilities with a friendly, empathetic approach Ability to read, write, and speak in English Strong organizational and time‑management skills Ability to multitask and prioritize effectively Calm, adaptable demeanor in fast‑paced or changing situations Problem‑solving mindset with attention to detail Customer‑focused attitude that fosters trust and satisfaction Job Responsibilities Answer resident calls promptly and professionally Coordinate carts and buses to ensure timely transportation Prioritize and manage multiple requests efficiently Communicate clearly with drivers and team members Provide friendly, supportive service to residents and guests Maintain accurate information and relay updates as needed Support a positive, resident‑centered environment Perform other duties as assigned Benefits If you are ready to be the change and contribute to a safe and supportive atmosphere, this role is the ideal next step for you. You can enjoy great benefits such as: Medical, Dental, and Vision Insurance 403(b) Retirement Plan Life Insurance Flexible Spending Account Competitive Salary Paid Time Off Paid Meals Scholarship program up to $15,000 per qualified employee Free like‑new appliances available to employees Great work environment Amazing sense of community Take the leap into an exciting career where your contributions matter. About John Knox Village John Knox Village is a not‑for‑profit Life Plan Retirement Community offering independent living, assisted living, and skilled nursing care to more than 1,000 residents. Our scenic 70‑acre campus in Pompano Beach is conveniently located near major highways and transportation options. Additional Requirements This position is subject to Level 2 background screening in accordance with Florida law. More information can be found on the AHCA Background Screening webpage: John Knox Village is a Drug‑Free and Tobacco‑Free Workplace . We are an Equal Opportunity Employer (EOE) . #J-18808-Ljbffr