Assistant Director of Operations

Assistant Director Of OperationsArbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.The Assistant Director of Operations manages the functional areas of guest registration, night audits, guest reservations, housekeeping/laundry, and food/beverage areas to guarantee guest and associate satisfaction – and maximize hotel profitability.Duties & Responsibilities:Manages financial components of operationsAssists Director of Operations in day-to-day operations of the hotelMaximizes financial performance and upholds quality standards of F&B and Rooms departmentsBuilds relationships with guests and monitors satisfaction levelsManages and monitors the property Guest Satisfaction Scores and Quality Assurance scoresDevelops schedules adhering to business needs and accurate completion of payroll processesUnderstands and applies accounting principles (e.g., ordering, GL coding, inventorying, etc.) and ensures these are understood and applied correctly by the property ControllerAssists with selection, training, counseling, and motivating operations hourly associates and managersAssists in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance DepartmentAssists hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel's room occupancy, average daily rate, and RevPAR objectives are metAssists hotel management and sales teams with the implementation and execution of food and beverage programs to ensure that the restaurant marketing, reservations, point of sales system, and service execution objectives are metWorks with individual vendors - making sure services and invoices match; getting the best price for suppliesAssists in the maintenance of the key control program that is already in placeEnsures the security needs of the property and guests are metEnsures effective departmental communication and information systems through logs, department meetings, and hotel meetingsThe duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demandsRequirementsQualifications:Be a leader and role model to all associatesDegree required – minimum 2-year degreeExperience in similar leadership role requiredEnsure goals are met for all guest service-related measuresMaintains Market Share: Hotel at natural rank or higherPossess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problemsAbility to lift up to 40 lbs. with or without reasonable accommodationAbility to bend, reach, or lift as is required in this position.Benefits:Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableArbor's Guiding Principles:Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.