Transaction Specialist I- Print Operator

Job Description

Join Chase, where you will have the opportunity to make real innovative impacts to our customers, and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

As a Transactions Specialist I in the print department of our Westerville warehouse your primary responsibility is coordinating, reviewing, and extracting data files from various lines of businesses within JPMorgan for mail distribution. Global Document Services (GDS) is the corporation's primary print production and distribution unit for JPMorgan Chase. Global Document Services supports internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank and Treasury Services. Global Document Services produces a wide variety of products including postcards, letters, statements, checks, invoices, and marketing material originated from its internal composition team as well as documents created by Output Systems.

Job responsibilities

• Offer clients First Class Mail presentment, Standard Class Mail presentment, and E certified Mail presentment
• Offer clients USPS Express and USPS International Express Mail presentment, Fed Ex Letter/Packages/Freight presentment, UPS Letter/Packages/Freight presentment, Track One and Inner Office mail presentment
• Provide and validate reconciliation of all files received daily and meeting client service level agreements
• Change management to support technology and process improvements and document changes
• Daily coordination of document printing utilizing various state of the art printers (i.e., Canon, Ricoh, IBM), in a Roll to Roll and Roll to Fold environment 
• Monitor print queues to support production prioritization based on customer service level agreements 
• Monitor Videk camera technology that monitors printer output 
• Maintain a printer’s color consistency and output quality at all times

Required qualifications, capabilities, and skills

• Able to lift 40-70lbs and deliver 200lb supplies utilizing industrial pull/push carts
• Must be able to stand/walk for an 8 to 10 hours shift
• Must be able to meet and maintain Quality and Productivity standards,  be control-oriented and pay attention to detail, strong team player with the ability to work in a global matrixed organization
• Must be able to adapt to a change in the work environment, included, but not limited to: daily directives from leadership, changes to standard operation procedures, and new technology
• High school diploma or five years of production environment work history
• Problem solving and analytical skills, with ability to think independently
• Self-motivated, proactive, proven ability to learn, ability to effectively multi-task and work under pressure
• Excellent time management and organizational skills
• Able to act on own initiative, be accurate, reliable and demonstrate confidence in processes
• Strong verbal and written communication skills for interaction with various areas of the firm and levels of management

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.