Front Desk Supervisor

Avion Hospitality

Job Summary

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or Front Office Director while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy

Education & Experience

At least 2 to 3 years of progressive experience in a hotel or a related field is required. High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must have a valid driver's license for the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.

Requirements

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service oriented manner.
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Set the standard for guest relations at the Front Desk.
Obtain all necessary information when taking room reservations.
Monitor all V.I.P. and special guest requests.
Review Front Office log and Trace File daily.
Fully comprehend and execute all relevant phases of the front desk computer system.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Be aware of all rates, packages, and promotions currently underway.
Be familiar with all in-house groups.
Be aware of all closed out and restricted dates.
Follow and enforce all Avion Hospitality hotel credit policies.
Be able to perform all duties of Front Desk Agent.
Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met.
Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader).
Assist the G.S.M. in ensuring that associates are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).
Have knowledge of and assist in all emergency procedures as required.
Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
Ensure the maximization of room revenue through Rooms Merchandising.
Answer all guest inquiries in a timely and professional nature.
Be involved in departmental meeting, planning and execution.
Help maintain productivity levels at or above budgeted standards.
Perform any other duty as required by management.
Assist in training of new hires and current associates on a regular basis.
Attend meetings as required by management.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Front Desk Supervisor in Lexington, KY vacancy

Front Desk Supervisor
...Front Desk Supervisor The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager. Operating primarily from the front desk, this position ensures all front desk functions are completed accurately and efficiently and sees that...
Suggested
Immediate start
Shift work
Night shift
The Manchester Hotel
Lexington, KY
3 days ago
Front Desk Supervisor/Customer Service - Hilton $16-$35/hr
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...
Suggested
Hourly pay
Full time
Shift work
Night shift
Afternoon shift
Hilton
Lexington, KY
4 days ago
Front Desk Manager
...a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner,...
Suggested
Marriott International Inc
Lexington, KY
2 days ago
Front Office Supervisor
...Job Description The Front Office Supervisor must ensure high quality service and leadership for the Front of House operations. This individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will...
Suggested
Flexible hours
Night shift
Weekend work
Tandem Hospitality Group, LLC
Lexington, KY
13 hours ago
Front Office Manager
...As the Front Office Manager, you will oversee all front desk operations, ensuring a smooth and welcoming experience for every guest. You’ll lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports. Your leadership will...
Suggested
Contract work
Work at office
Local area
Flexible hours
Afternoon shift
HVMG - Hospitality Ventures Management Group
Lexington, KY
4 days ago
Front Office Manager - Guest Experience Leader
...Hospitality Ventures Management Group in Lexington, KY, seeks a Front Office Manager to lead the hotel's front desk operations, coach the team, and ensure a warm, seamless guest experience. You will manage scheduling, guest relations, and daily reports, reporting to the...
Hospitality Ventures
Lexington, KY
2 days ago
Front Desk Coordinator - Lexington, KY
$14 - $20 per hour
Job Description Job Description Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to...
Full time
Work at office
Weekend work
Day shift
The Joint Chiropractic
Lexington, KY
21 days ago
Front Desk Manager
...Description Job Description Description: Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front... ...be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business...
Full time
Contract work
Work at office
Local area
Long distance
Shift work
Night shift
Marriott Lexington Griffin Gate
Lexington, KY
6 days ago
Senior Account Executive
$177.69k
About the Opportunity This isn't a traditional sales role; it's a chance to build and operate a hyperlocal magazine in your community, backed by the support of an established national company. You'll build something of your own: developing your market, your client relationships...
Full time
Local area
Work from home
Home office
Flexible hours
N2 - All Jobs
Lexington, KY
3 days ago
Account Manager
...people-first role that blends client management, operational coordination, and strategic problem-solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships. What You’ll...
Full time
For contractors
City Wide Facility Solutions
Lexington, KY
13 hours ago
Manager, Customer Service
...The Manager, NAPT Customer Service leads the North American Power Tools customer service function, including the Customer Service Supervisor and Customer Service Representatives, and is accountable for a responsive, accurate, and consistent customer experience across...
Work at office
Fall Creek Farm & Nursery
Lexington, KY
2 days ago
Account Manager
$16 per hour
Ready to do your best work? Interested in a minimum starting hourly rate of $16.00 per hour - $16.15 per hour ? Why should I apply in just a few clicks? Position Summary If you're looking for a career with unmatched earning potential you've come to the right...
Hourly pay
Weekly pay
Full time
Local area
Flexible hours
Weekday work
Rent-A-Center
Lexington, KY
5 days ago
Account Manager
$7.25 per hour
Experience Required None Minimum Education Required High School Diploma/G.E.D. Compensation $7.25 / hourly Hours Per Week 40 Number Of Positions 1 Work Schedule and Shift Requirements First (Day) Job Description Powered by GALLS PHOENIX...
Hourly pay
Full time
Seasonal work
Local area
Shift work
Galls LLC
Lexington, KY
1 day ago
Customer Marketing Manager
$84k - $126k
The Customer Marketing Manager is a commercially focused role that partners with the Global Campaigns team to activate cross-sell and expansion programs across Mimecast’s existing customer base. With Mimecast's large, established customer base and growing portfolio of ...
Local area
ROLE
Lexington, KY
4 days ago
Account Executive
Account Executive Cumulus Media (OTCQB: CMLS) is an audio-first media company delivering premium content to a quarter billion people every month — wherever and whenever they want it. Cumulus Media engages listeners with high-quality local programming through 394 owned...
Work at office
Local area
Flexible hours
Cumulus Media
Lexington, KY
1 day ago
Account Executive
Job Type Full-time Description PromptCare seeks a results-driven sales professional with respiratory therapy and/or homecare/DME background experience to join our Sales Team as an Account Executive. In this role, the AE will be responsible for driving sales...
Full time
Temporary work
Seasonal work
Work at office
Local area
PROMPT CARE COMPANIES INC
Lexington, KY
5 days ago
Account Executive
$100k
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products...
Local area
Slice Merchant Services
Lexington, KY
3 days ago
Account Manager
Account Manager at Dayton Freight Lines Join the team at Dayton Freight as an Account Manager! As an Account Manager, you'll own your own territory here at Dayton Freight Lines. You'll be building strong relationships, uncovering new opportunities, and delivering smart...
Weekly pay
Local area
Dayton Freight
Lexington, KY
13 hours ago
Landscape Account Manager
...personal strengths and feel valued. Company Culture We have a people‑first approach to everything we do. Our entire team — from the front lines to leadership — is integral to our mission. From volunteering together to celebrating each other’s wins to working towards new...
Hourly pay
Temporary work
Work at office
Flexible hours
Klausing Group
Lexington, KY
1 day ago
Personal Lines Account Manager
$48.73k - $75.63k
~ Top 100 Agency for 2025 ~ Best Agencies to Work for in 2024 by the Insurance Journal ~ Big "I" Best Practices Agency in 2023 ~ Annual bonus eligibility ~ No weekends required - great work/life balance ~3+ weeks of Paid Time Off ~8 Paid Company...
Full time
Work at office
Local area
AAA Club Alliance
Lexington, KY
7 days ago
Inside Account Executive
$7.25 per hour
Experience Required 1 - 3 years Minimum Education Required High School Diploma/G.E.D. Compensation $7.25 / hourly Hours Per Week 40 Number Of Positions 1 Work Schedule and Shift Requirements First (Day) Job Description WHO WE ARE: Galls...
Hourly pay
Daily paid
Full time
Contract work
Flexible hours
Shift work
Galls LLC
Lexington, KY
3 days ago
Account Executive, Air
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives...
Remote work
Night shift
3 days per week
Axon
Lexington, KY
3 days ago
Account Executive
ENERGY SYSTEMS GROUP is looking for an Account Executive to join our Public Sector Central Region team. This position will be based in Kentucky with frequent travel up to 30% to 50%, including overnight stays is required. The Account Executive is responsible for ...
Contract work
For contractors
For subcontractor
Work at office
Local area
Remote work
Night shift
Energy Systems Group
Lexington, KY
2 days ago
Account Executive
An employer is seeking an Account Executive in the Lexington, KY area. This is a fast-growing 3rd Party Logistics (3PL) provider specializing in freight brokerage services. They connect customers with reliable drivers and carriers to move freight efficiently across the...
Insight Global
Lexington, KY
1 hour ago
Customer Service Coordinator
$16.5 per hour
Country USA State Kentucky City Lexington Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full...
H1b
Work at office
Total Quality Logistics
Lexington, KY
2 days ago
Customer Service Coordinator - Travel Support
Customer Service Coordinator – Travel Support Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating...
Full time
Part time
Remote work
Flexible hours
Enchanted Horizons Travel
Lexington, KY
13 hours ago
Service Account Manager
$66.8k - $154.8k
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies ( , and through our businesses including...
Hourly pay
Temporary work
Work at office
Local area
Work from home
Trane Technologies plc
Lexington, KY
11 days ago
Customer Experience Coordinator
...excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and... ...situations ~ Team player, working effectively with peers and supervisors ~ Able to train others ~1 year retail and 6 months of leadership...
Temporary work
Local area
Home office
Flexible hours
Night shift
TJX
Lexington, KY
4 days ago
Account Manager
$7.25 per hour
Experience Required 2 - 20 years Minimum Education Required High School Diploma/G.E.D. Compensation $7.25 / hourly Hours Per Week 40 Number Of Positions 1 Work Schedule and Shift Requirements First (Day) Job Description Account representatives...
Hourly pay
Full time
Shift work
Night shift
Applied Industrial Technologies
Lexington, KY
1 day ago
Entry Level Account Manager - Lexington, KY
Job Summary: Medical Diagnostic Laboratories(MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious ...
Temporary work
Genesis Global Group
Lexington, KY
1 hour ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Front Desk Supervisor. Be the first to apply!