Assistant Retail Multi-Unit Manager - Miami International Airport - Dufry - Hudson, Ohio, United States

The purpose of the  Assistant Multi-Unit Manager at Miami International Airport is to provide operational support and oversight for retail operations, serving as a key management layer between Shift Managers and Multi-Unit Management. This role ensures consistent execution of operational standards, supports staff development, and maintains accountability for performance metrics while serving as a key communication link between front-line management and senior leadership. 

Salary: 58k - 68k +Bonus Opportunities!

Essential Functions: 

• Enforces retail SOPs through audits, accountability, corrective actions, and consistent operational standards across assigned areas.


• Coaches and supports Shift Managers and associates; ensures proper scheduling, coverage, and adherence to company engagement standards.
  


• Monitors operational and financial data, takes corrective actions, and reports performance trends to the Multi-Unit Manager.


• Oversees daily inventory, coordinates with vendors, maintains equipment, and ensures correct receiving and processing procedures.


• Reviews and approves shift timekeeping; tracks overtime to comply with labor laws and manage budget goals.


• Maintains knowledge of brand standards and lease agreements; ensures store presentation meets requirements and trains associates for compliance.


• Resolves complex customer and associate issues, delivers exceptional service, and implements strategies to boost satisfaction and revenue.


• Conducts job training, communicates company initiatives and changes, and acts as liaison with the Multi-Unit Manager.


• Ensures compliance with all federal, state, and local safety regulations; trains staff on safety protocols.


• Stays proficient in management systems (MIV, Crunch Time, Kronos); adopts new technologies and trains staff on their use.


• Implements marketing and promotions, develops creative strategies to increase revenue, and supports operational business objectives.

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  Education/Experience:

  
  
  • At least 4 years combined education and professional experience.
  
  
  • 2 years in a leadership role supervising retail operations teams (multi-unit management).
  
  
  • 4–6 years in a technical retail operations role (store management, merchandising, customer service).
  
  
  • Understanding of state and federal retail, employment, safety, and consumer protection laws.
  
  

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  Skills & Competencies:

  
  
  • Expertise in inventory management, planograms, and visual merchandising.
  
  
  • Proficiency with POS systems, inventory and scheduling software, and reporting tools.
  
  
  • Ability to analyze retail KPIs (sales per square foot, inventory turnover, shrink, conversion rates).
  
  
  • Knowledge of retail space optimization, category management, and seasonal merchandising.
  
  
  • Strong business acumen to align merchandising, inventory, and customer experience strategies with organizational goals.
  
  
  • Experience working with business operations, brand partners, landlords, associates, and store teams.
  
  
  • Proven ability to coach, develop, and lead teams to foster positive work environments and achieve goals.