Strategic Provider Continuity Account Executive - Remote

Job ID: 98845220304Posted: 2026-08-15Location: Eden Prairie, Minnesota, United StatesSalary: $134,600 - $230,800/yearJob Area: Sales SupportCompany: UnitedHealth GroupOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Senior Provider Continuity Account Executive is responsible for leading continuity, stabilization, and strategic relationship management for a pool of mid-size to large Provider clients - typically organizations averaging approximately $2.5B in net patient revenue - during account transitions, organizational change, or elevated risk. This role manages complex account transitions, heightened client risk scenarios, and broad cross-functional coordination while proactively shaping strategies that protect retention, operational performance, and long-term partnership value.This role provides leadership during periods of change on account strategy, transition governance, executive engagement, and risk mitigation until permanent account ownership is established. The role will influence business outcomes through executive alignment, issue resolution, proactive opportunity preservation, and disciplined account planning. Success is measured by client retention, transition effectiveness, operational stability, value realization, and customer satisfaction-not quota attainment.This role partners closely with senior Market Leadership, Growth, Operations, Product, Technology, and Delivery leaders to minimize disruption, sustain executive confidence, and ensure continuity across more complex strategic accounts. Solid executive presence, enterprise thinking, the ability to lead across the matrix, and the discipline to maintain visibility to account strategy, stakeholder priorities, and current solution footprint are critical.You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.Primary Responsibilities:Lead continuity strategy for a portfolio of mid-size to large Provider clients during transitions, elevated risk situations, and organizational changeDevelop and maintain senior executive relationships, proactively advising on business risks, opportunities, and account strategies that protect long-term valueDirect transition governance, stabilization planning, executive communications, and cross-functional decision-making for more complex client environmentsAssess and communicate the value of Optum solutions during periods of transition to sustain confidence and maximize benefit from the client's investment, with particular focus on effectively positioning AI-enabled solutions as part of the broader Optum value storyAnticipate service, operational, and relationship risks across a broad portfolio and drive mitigation strategies to reduce disruption and preserve retention outcomesLead team members across the matrix and influence leaders across Operations, Product, Technology, Growth, and Delivery to align priorities and accelerate issue resolutionLead business reviews, governance forums, and strategic discussions with clients that demonstrate value created, performance outcomes, and opportunities to strengthen account stability and long-term partnership valueAdopt an AI-first mindset to maintaining disciplined account planning, stakeholder mapping, and visibility to current solution footprint and opportunity preservation during periods of changePartner with Growth and market leadership to preserve expansion opportunities, inform account plans, and strengthen long-term partnership positioningRepresent the voice of the customer to internal partners to inform service improvements, roadmap priorities, and account strategyIdentify recurring themes, client insights, and systemic risks to inform broader improvements in transition management and client engagement strategiesProvide leadership visibility through AI-enabled reporting and recommendations on account health, stabilization progress, customer experience performance, and value realizationSuccess MetricsClient retention, renewal stability, and expansion preservation across a complex client portfolioCustomer satisfaction and Net Promoter Score (NPS) performanceTransition execution quality, speed to stabilization, and handoff effectivenessReduction in escalation severity, operational disruption, and executive riskExecutive relationship continuity and stakeholder confidenceQuality of strategic recommendations, account planning, and leadership reportingDemonstrated value realization and effectiveness of business reviews and executive communicationsCross-functional execution and issue resolution across complex matrixed environmentsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:7+ years of experience in healthcare, managed services, client management, consulting, or advisory services5+ years managing strategic client relationships in highly matrixed environmentsDemonstrated solid executive presence with experience engaging senior VP and C-suite stakeholdersProven ability to influence enterprise priorities across matrixed operational, product, sales, and delivery teams and drive action through indirect leadershipProven advanced communication, organizational, analytical, and problem-solving skillsExperience leading escalations, operational stabilization, and customer relationship recovery for complex accountsExperience developing business reviews, value narratives, and executive-ready reporting for senior stakeholdersExperience identifying and supporting AI adoption opportunitiesAbility to manage multiple high-priority accounts or initiatives simultaneously with limited oversightProven solid strategic thinking, risk management, relationship leadership, and account planning capabilitiesWillingness to travel up to 50%Driver's License and access to reliable transportationPreferred Qualifications:Experience within Optum, UHG, or UHC lines of businessDemonstrated experience supporting mid-size to large Provider or healthcare client environments with increasing complexityBackground in operational leadership, customer success, transformation, or transition managementExperience working with Product, Technology, Revenue Cycle, Analytics, or Care Continuum teamsKnowledge of change management, enterprise transformation, and executive stakeholder managementLeadership CompetenciesEnterprise thinker who balances execution with long-term client and business outcomes and shapes strategy across more complex accountsInfluence-driven leader with solid executive communication, stakeholder alignment, and decision-making skillsAdaptable and resilient in dynamic, ambiguous, and high-visibility environmentsCollaborative and accountable, with a solid orientation toward customer outcomes, value realization, and enterprise alignmentHigh emotional intelligence with solid conflict resolution, executive navigation, organizational influence, and matrix leadership capabilities*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.