Enterprise Training Manager, Technical Content (Fully Remote)

Own and maintain Commerce product and developer learning content, ensuring accuracy and relevance with each platform release. Deliver customized virtual and in-person training for enterprise merchants, agency partners, and internal teams. Leverage AI tools and emerging technologies to accelerate content creation and enhance the learner experience. Content Ownership & Development: Partner closely with Product, Engineering, and Professional Services to translate platform changes into accurate, engaging learning content. Produce product and developer-focused video content, including scripting, narration, and screen recordings. Continuously discover and implement adult learning best practices to maximize engagement. Training Delivery & Stakeholder Engagement: Conduct detailed scoping calls with merchants and partners to understand business objectives and functional requirements. Establish strong working relationships with key stakeholders across Product, Engineering, Professional Services, and Marketing. Manage training action plans and coordinate scheduling and administration of learning sessions. Who You Are: 3–5 years of experience in technical writing, instructional design, product training, or developer education. Working knowledge of GitHub and local development practices with frameworks like Next.js or Nuxt.js. Solid technical foundation with APIs, HTML/CSS/JS, and ecommerce tools. Commerce Commerce empowers businesses to innovate and grow through an open, AI-driven commerce ecosystem, as the parent company of BigCommerce, Feedonomics, and Makeswift. The company fosters a collaborative, inclusive culture of bold builders and problem-solvers who harness AI responsibly and support each other. #J-18808-Ljbffr Commerce