Enterprise Account Manager (Pharmaceutical)

About Us

We’re ClosedWon Talent , a sales and go-to-market recruiting agency that specializes in working with fast-growing startups. If you’re exploring your next move, we might have just the opportunity for you, including this one.

About our client

Our client is a health tech company whose platform helps patients overcome the financial barriers to getting on therapy. Hospitals, health systems, infusion centers, and oncology groups use it to connect patients with financial assistance, and pharma manufacturers use it to enroll patients in their copay programs directly inside the provider’s workflow, which gets patients on therapy significantly faster and gives brands clear reporting on enrollment.

The pharma offering has strong renewals, repeat business, and expansions within top-10 pharma, and the company has recently launched a patient-facing adherence and education offering that lets manufacturers reach patients directly with content like side effect mitigation, injection schedules, and nutrition guidance. Pharma is one of the company’s newest and fastest-growing verticals, and leadership is investing heavily to grow the team as the offering expands.

About the role

As Enterprise Account Manager, Pharma, you’ll be the dedicated owner of the company’s existing pharma relationships, making sure the brand managers and senior stakeholders who rely on the platform are getting real value from it. You’ll sit within Customer Success, reporting to the VP of Customers, and work in close partnership with the pharma Sales Directors as part of a small, growing team.

Because deals are signed drug by drug, your accounts will hold plenty of room to grow, and a big part of the role is spotting those opportunities, whether that means expanding to new brands within a manufacturer, upselling the newer adherence offering, or managing renewals. You’ll live in the data, building the reporting that shows customers exactly how well their programs are performing, and you’ll bring a commercial lens into conversations with the most senior people at your accounts, even when a Sales Director is in the room alongside you. Since the team is still defining how account management and sales work together on expansions, you’ll also help shape that process.

The role is fully remote anywhere in the US, with travel of roughly 20% for customer visits and conferences. Compensation is a $160K–$180K base with a $20K–$35K target bonus, for an OTE of $180K-215K.

Must-have requirements

• 10+ years in Customer Success, Account Management, or Strategic Partnerships in B2B SaaS, including experience working with pharmaceutical manufacturers
• Experience supporting SaaS solutions sold into big pharma, ideally within Market Access, Patient Access, or Commercial teams
• A track record of managing complex enterprise accounts and driving renewals and expansions
• A data-driven approach, with the ability to report clearly on program performance and the value customers are getting
• Credibility with the most senior pharma stakeholders and comfort pushing a commercial agenda with them
• A concise, direct communication style, since the leadership team values people who get to the point
• Consistent tenure in previous roles

Nice-to-have requirements

• Experience building Customer Success strategies, engagement models, or playbooks
• Coaching or people leadership experience
• A background in services or tech-enabled services companies working with pharma