Sr. Administrative Assistant-Public Transportation Dept.

Sr. Admin Assistant

This person will support the Operations Manager.

Liaison between the Operations Manager and the other areas of the department for projects, meetings, and various deadlines.

Handles incoming calls for complaints/compliments; Audits submissions and ensures all necessary information has been recorded in SharePoint.

Researches, investigates, collects necessary documentation and information regarding Operations complaints; Returns customer calls to describe findings and ensures customer complaints and compliments are closed promptly.

Responsible for creating and maintaining a compliment/complaint report for Monthly Business Meetings; Create presentation materials at the direction of the Operations Manager for Monthly Business Meetings; Collect and track Contractor Operations metrics as required.

Responsible for maintaining the department email box; responds to emails in a timely manner and/or forwards the email to the appropriate staff member; and responsible for sending mass emails to client database as needed.

Prepare and mail new Client Welcome Packets; Maintains department's frequent contacts and the Fort Bend Transit customer database.

Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Provide backup reservation call support when needed.

Minimum Job Requirements:

High School Diploma/GED; College Degree Preferred.

3-year job-related experience; transit experience preferred

Strong computer skills; strong verbal and written communication, strong math and/or accounting background. Strong interpersonal skills and ability to deal effectively with the public, other employees and elected officials.

Valid Driver's License

Bilingual English/Spanish preferred but not required.

Salary: $20.50 - 25.63 / Hourly/FULL TIME

Closing Date: Upon Filling Position