Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member Full Time in Lake In The Hills - IL 401(k) matching Bonus based on performance Health insurance Opportunity for advancement Paid time off Are you a people-person with a passion for providing exceptional service? Do you currently have a P&C producers license? Have you ever worked for a State Farm Agent? The Mark Krueger State Farm Agency is seeking an experienced and detail-oriented Customer Service Representative to join our friendly team in Lake in the Hills, IL. As the main point of contact for our valued clients, you\'ll play a vital role in building lasting relationships and ensuring their insurance needs are met with efficiency and care. About Us. The Mark Krueger Agency is a trusted, well-established insurance agency that has served the Lake in the Hills and surrounding area since 1991. We pride ourselves on creating a supportive and collaborative work environment where our team members are equipped to succeed and grow. We are not just selling policies; we are building relationships and protecting what matters most to our clients. A day in the life of our Customer Service Representative Answer incoming calls and respond to emails from clients regarding their insurance policies, coverage, and general inquiries. Process policy changes, updates, renewals, and cancellations with a high degree of accuracy and attention to detail. Assist clients with billing questions and payment processing. Serve as a resource for clients during the claims process, helping to facilitate a smooth experience. Provide quotes and educate existing clients about additional policy options that may fit their needs. Maintain accurate and organized records of all customer interactions in our agency management system. Experience with Salesforce is a plus! What you’ll bring A positive, empathetic, and people-oriented mindset. Exceptional communication skills—written, verbal, and active listening. Excellent organizational skills and strong attention to detail. Proficiency in computer functions and the ability to learn new software quickly. Proactive problem-solving abilities and the capacity to multitask effectively. Prior experience in customer service is required; experience with a State Farm Agent is preferred. What we offer Competitive compensation $20 to $30 per hour based on experience with commission potential. Paid time off. Medical insurance available. 401k with match. Opportunities for career growth and professional development. If you are a motivated individual who is eager to grow in a supportive, team-oriented environment, we encourage you to apply today! How to Apply: Please follow the links to start the application process. Compensation $20.00 - $30.00 per hour Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none. #J-18808-Ljbffr