Customer Care/Technical Support Specialist

Customer Care/Technical Support Specialist

Join a dynamic and technology-driven environment where customer experience and technical excellence go hand in hand. In this role, you will serve as the first point of contact for customers, helping resolve technical issues related to cloud applications and infrastructure while ensuring a seamless support experience. You will work closely with DevOps and cloud specialists to troubleshoot incidents, manage support requests, and maintain high service standards for an international customer base. This position is ideal for someone who enjoys problem-solving, communicating with people, and working in fast-paced digital environments. Alongside strong technical exposure, you'll benefit from a collaborative culture focused on learning, autonomy, and career growth. The role offers remote flexibility, ongoing professional development, and the opportunity to build expertise in modern cloud technologies.

Accountabilities:

• Provide first-line technical and customer support for cloud applications and infrastructure services.
• Assist customers with issues related to SSL certificate renewals, license administration, and access management.
• Manage support requests through phone, email, and service management platforms while maintaining clear documentation.
• Monitor, triage, prioritize, and resolve support tickets according to established service guidelines.
• Escalate complex technical issues to DevOps or cloud engineering teams while keeping customers informed throughout the resolution process.
• Collaborate with internal technical teams and stakeholders to ensure timely issue resolution and customer satisfaction.
• Maintain visibility over ongoing incidents, support requests, and service progress across an international customer environment.
• Contribute to the continuous improvement of internal documentation and knowledge base resources.
• Deliver a professional, customer-focused support experience with strong attention to communication and responsiveness.

Requirements:

• 2–3 years of experience in technical support, customer care, IT helpdesk, or a similar customer-facing technical role.
• Professional proficiency in both English and Dutch is required.
• Strong communication and interpersonal skills with the ability to assess customer situations effectively.
• Comfortable working in fast-paced support environments and handling high-priority incidents with urgency and professionalism.
• Basic understanding of cloud technologies, infrastructure support, and service management processes.
• Experience working with ticketing systems and troubleshooting workflows.
• Microsoft AZ-900 certification is preferred; willingness to obtain certification is encouraged.
• Problem-solving mindset with a proactive and customer-oriented approach.
• Ability to work independently while collaborating effectively with cross-functional technical teams.

Benefits:

• Competitive salary package.
• Remote-first and flexible work environment with a high level of autonomy.
• €400 home office setup allowance and ergonomic workstation consultation support.
• Career development opportunities with potential progression into engineering-focused roles.
• Dedicated time and support for professional learning and certifications during working hours.
• Personalized onboarding package including laptop and essential work equipment.
• Collaborative, inclusive, and supportive team culture.
• Access to engaging company events and in-person team gatherings.
• Opportunity to work with modern cloud technologies and experienced technical teams.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!