Customer Service Representative

Auction Services AssociateAs an Auction Services Associate, you are responsible for zone maintenance, vehicle preparation, vehicle receiving, inventory scanning, reconciliation, final quality of saleable inventory, vehicle movement (both on and off-lot), asset protection, and providing exceptional service to internal and external customers.The Auction Services Associate plays a crucial role in maintaining the quality and security of our vehicle inventory, ensuring smooth operations, and providing outstanding customer service.At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.Role ResponsibilitiesMaintain daily inventory appearance and security while ensuring vehicle zones and parking areas remain organized and optimized for smooth operations.Document and track incoming and outgoing inventory through shipping and receiving processes to support accurate, transparent vehicle records.Receive, prepare, and process vehicles—including pairing locators, capturing photos, and securing keys—to ensure readiness for sale or auction.Support auction operations by assisting with preparation, coordination, and execution activities that enable a seamless experience.Contribute to new associate training by sharing best practices and reinforcing safety and operational standards.Complete daily inventory scanning and reconciliation to ensure accurate, real-time visibility of site inventory.Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.Required QualificationsAbility to read, interpret, and enter data accurately to maintain reliable inventory records.Demonstrated ability to collaborate effectively with associates across multiple departments.Strong multitasking skills with the ability to perform in a high-energy, fast-paced environment.Solid inventory management awareness with the willingness to learn and strengthen operational skills.Commitment to completing all CarMax-provided training and following established wholesale and inventory procedures.High School diploma or equivalent work experience.Ability to lift up to 50 lbs., work flexible schedules—including nights, weekends, and holidays—and operate in outdoor environments, including inclement weather, while wearing required CarMax apparel.At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future–for our company, our customers, and the communities we call home.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.The hourly rate for this position is:$15.50 - $30.70Benefits:Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.Associates that are considered full-time hourly or commission/incentive eligible:To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.For more details about benefits, please visit our CarMax Benefits website.