General Manager - Sports Facility

Job Description

Job Description

We are seeking a hands-on General Manager to lead operations for a high-energy sports facility. This is a great opportunity for a strong operator who enjoys leading teams, driving sales, building community relationships, and creating a fun, welcoming experience for guests.

General Manager Benefits:

Bonus potential

Medical, dental, vision, and mental health benefits

401(k) match

Unlimited PTO

C12 Leadership development and training

Professional certification opportunities

General Manager Responsibilities:

Lead, hire, train, schedule, coach, and develop facility team members

Drive revenue through league participation, memberships, field rentals, local partnerships, and repeat customer engagement

Manage daily sports facility operations, including scheduling, vendors, maintenance, safety, cleanliness, and compliance

Build strong relationships with players, parents, teams, referees, schools, clubs, and community partners

Set clear expectations for service, operations, accountability, and team performance

Resolve customer issues quickly and professionally, with strong follow-through

Support the front desk, staff, referees, and guests during peak business periods

Create a safe, fun, and welcoming environment where players feel valued and excited to return

General Manager Requirements:

Proven sales success and experience in a lead, supervisor, assistant manager, operations manager, or general manager role

Strong people leadership skills with the ability to hire, train, coach, and hold a team accountable

Experience in customer service, sales, operations, hospitality, recreation, fitness, sports, entertainment, or facility management

Ability to manage schedules, staffing, customer issues, facility needs, and business priorities in a fast-paced environment

Comfortable working nights, weekends, and peak business hours based on facility demand

Bachelor’s degree preferred or equivalent experience in sales, customer service, operations, or leadership

Must be at least 18 years old

Spanish/English bilingual ability is a plus

Team sports, recreation, fitness, or sports facility experience is a plus

This role requires availability during peak facility hours, including nights and weekends.

Shifts vary based on business needs, league schedules, staffing, and facility demand.