Cloud Services Operations Program Manager

Services Operations Manager

This role will represent Services in the Offerings Development Team and drive actions and task for services readiness and enablement for new CSP announced products. This person acts as the voice of the customer, with a focus on operation excellence and delivering outstanding customer experience. This includes technical support with a focus on operations, parts management, managing the account KPIs and metrics (QBRs, etc.) and acting as the single point of contact for escalation management. The Services Operations Manager will work cross-functionally with our approved service providers to drive daily operations and manage critical issues related to service delivery and the customer's specific SLAs. The Services Operations Manager must have excellent relationship skills with both Lenovo customers and our service providers with the ability to collaborate and solve complex issues. Providing outstanding customer support along with professional communications skills is key to ensuring the best possible customer experience in this role.

Basic Requirements:

• Bachelors Degree in a related field
• 5-8 years related experience

Preferred Requirements:

• Strong problem solving skills
• Excellent communication skills
• Experience with supply chain services would be a plus for this role

Additional Information:

• This role will coordinate across global teams; some flexibility in working hours may be needed.
• We follow a friendly hybrid model with three days a week in the office—great for collaboration and connection!
• Lenovo offers competitive compensation, bonus eligibility, and a comprehensive benefits package. Details are available at

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.