Account Manager

$80k - $100k

NTG Staffing

Houston, TX

New Tech Global Staffing is currently seeking an Account Manager II, Client Success for a client located in Houston, TX. This is a Direct Hire opportunity.
Pay: $80,000-$100,000
Schedule: Monday through Friday, 40 hours/week from 8:00am to 5:00pm CST
Summary:
The Account Manager II, Customer Success serves as the primary liaison for a dedicated portfolio of key clients/owners. This role is focused on nurturing long-term partnerships by deeply understanding client/owner needs, driving strategic value, and identifying opportunities to expand services. The successful candidate will bring a consultative approach to account management, blending client insight, business acumen, and solution-oriented thinking to consistently exceed expectations.
Responsibilities
• Act as the main point of contact for a portfolio of assigned clients/owners, building trust and delivering proactive support and solutions
• Gain deep insight into each clients/owner's business model, hiring and onboarding processes, goals, KPIs, and workflows
• Develop and maintain detailed account and project plans that outline objectives, timelines, and progress for each client/owner. Grow the account through upsells and cross selling
• Serve as a strategic partner to client/owner by understanding their organizational structures and challenging them to consider innovative solutions
• Engage with client/owner stakeholders at all levels-from procurement teams to C-suite executives-to identify opportunities and close business
• Track and analyze sales trends, revenue generation, and potential competitive threats within accounts
• Consistently meet or exceed defined revenue targets and account growth objectives
• Ensure that all services provided align with client goals, expectations, and internal KPIs
• Lead and deliver impactful Quarterly Business Reviews (QBRs), highlighting service value, performance, and recommendations, often onsite and in person
• Prepare for and follow up on key meetings and engagements including presentations, site visits, and strategy sessions
• Proactively identify and resolve systemic issues, including performing root cause analysis and implementing solutions
• Coordinate with internal and external stakeholders to align on client/owner needs and project deliverables
• Oversee and follow up on client/owner escalations and open issues related to operations, billing, technology, or customer service
• Maintain accurate and up-to-date records of account activities, meetings, and communications in CRM (Salesforce)
• Share and implement account management best practices across the team
• Participate in additional projects and responsibilities as needed
• Additional duties as assigned
Qualifications
• High School Diploma or GED required, Associate's degree preferred, or equivalent work experience
• 3 - 5 years of experience in strategic Account Management, preferably in the pre-hire screening, background screening, or HR services industry
• Proven success managing complex solutions with senior-level stakeholders, including C-suite executives
• Strong communication, negotiation, and presentation skills
• Ability to build and sustain relationships across all levels of an organization
• Organized, self-motivated, and results-driven, with excellent attention to detail
• Professional demeanor with high business maturity and problem-solving capabilities
• High level of proficiency in Microsoft Office and CRM tools such as Salesforce
• Willingness to work flexible hours and travel occasionally for client meetings or industry events
• Strong business writing practices and analytical skills, including the ability to interpret business and technical documents
Benefits
• Personal and Sick Paid Time Off
• 401k with a highly competitive match
• 11 Paid Holidays
• Medical/Dental and Vision
• Group Life Insurance, HSA/FSA
• Employee Assistance Program
• Educational Assistance Program

Apply

Vacancy posted 4 days ago

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