Information Technology Generalist 1

The Information Technology Generalist 1 with the Conservation and Environment Delivery Center (CEDC) plays an important role in supporting users across multiple agencies. This position helps keep devices, software, and systems running smoothly through dependable, hands‑on technical support. It offers opportunities to solve problems, learn new tools, and work with a wide range of technologies. Join our team to make a direct impact on daily operations! Responsibilities Technical Support : Troubleshoot software, hardware, printers, and other workstation issues Remote Tools : Use remote management utilities to diagnose and resolve technical problems Account Management : Manage user accounts, groups, mailboxes, and security permissions Incident Handling : Create and resolve Service Now incidents through multiple request channels Training Assistance : Support user training needs and help develop instructional materials Hardware Testing : Participate in testing and installing new or updated hardware and software Work Schedule and Additional Information Full‑time employment Work hours are 8:00 AM to 4:00 PM, Monday – Friday, with a 30‑minute lunch Telework : You may have the opportunity to work from home part‑time after 3 months of employment. You will be required to report in‑office 2 days per week. In order to telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Bethlehem. The ability to telework is subject to change at any time. Salary : In some cases, the starting salary may be non‑negotiable Travel to the offices within the 5 agencies that encompass CEDC (Environmental Protection (DEP), Agriculture (AG), Conservation and Natural Resources (DCNR), Environmental Hearing Board (EHB), and Milk Marketing Board (MMB)) is required. Some troubleshooting will need to be done in a remote office with the device Minimum Experience and Training Requirements One year as an Information Technology Trainee or Information Technology Technician; or Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field; or An equivalent combination of experience and training Other Requirements You must meet the PA residency requirement You must be able to perform essential job functions Legal Requirements You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals) If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date #J-18808-Ljbffr Commonwealth-of-Pennsylvania