Service Manager

Job description:

The Service Manager must have the ability to manage all service requests, preventative maintenance, and amenity area maintenance for the property. The Area Maintenance Manager is assigned to different locations within the portfolio to complete projects at the communities. The Area Maintenance Manager partners with the Service Manager at the community if assigned to stand in a particular position during his assignment.

REQUIREMENTS

Education

High School Diploma required; college diploma preferred

Experience

Five years of apartment maintenance experience (or equivalent). Minimum of one year of apartment Service Manager experience (or equivalent).

SKILLS & ABILITIES

Basic computer skills required. Experience with a work order maintenance system, basic typing skills and knowledge of computers. Use of the companys payroll system is required to submit time off requests and clock in and out.

Certificates & Licenses

Valid drivers license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation. HVAC certification. CPO certification. EPA certifications Type I and II or Universal for refrigerant recycling. Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc

OTHER REQUIREMENTS

Must possess solid knowledge of carpentry, electrical, plumbing, etc. information as required by daily operations. Must be able to use all types of hand and power tools, freon

recovery machinery, air conditioning gauges and vacuum pumps. Must be proficient in heating and air-conditioning, plumbing, appliance repair, and many other areas of repair. Must be familiar with Federal, State and Local Fair Housing laws, OSHA and EPA regulations, and company safety policies

WORK ENVIRONMENT

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and residences or commercial vehicles. Maintenance Technician will work both inside and outside (in all types of weather) of apartment buildings, and in all areas of the property, including amenities. Use of ladders in excess of nine feet.

On occasion, the incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units.

RESPONSIBILITIES (Including but not limited to)

1) Performs various community maintenance functions including but not limited to:

• Light bulb changes
• Filter changes
• Lock repairs/changes
• Install/repair window coverings
• HVAC repairs
• Caulking
• Painting
• Pool maintenance
• Vinyl repair & installation
• Electrical and plumbing
• Tile, carpet, flooring
• Roofing, gutters, fasteners
• Ceiling leaks

2) Inspects and coordinates all make-ready repairs and services.

3) Complete unit rehab projects.

4) Must be aware of the condition of apartments and the overall property and immediately initiate action to correct unsafe conditions.

5) Ensures that storage areas remain locked when not in use.

6) Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary.

7) Assists in keeping grounds neat and free of litter.

8) Performs on-call emergency service as requested. All emergency after hours calls must be responded to immediately, and the service person on call must have the ability to arrive at the property no more than an hour after a call comes in.

9) Completes all service requests within 24 hours, unless the request requires extraordinary parts or labor.

10) Must have the ability to select appropriate materials for the property as needed.

11) Performs inspection of exterior lighting of the property on a schedule determined by the Community Manager.

12) Responsible for maintaining a clean and organized work environment in the maintenance shop.

13) Responds to resident service requests and concerns in a timely, professional manner.

14) Reads and/or listens to resident requests/complaints in a calm, respectful, and open manner.

15) Maintains a complete clean and neat uniform, name tag must be worn when working on any MLPG Property including nights and weekends, if applicable.

16) Distributes notices and communications to residents as needed.

17) Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints about maintenance services and exhibits a sense of urgency with assigned work orders.

18) Attend and assist in resident activities and functions after hours as needed.

19) Records activities in maintenance log.

20) Responsible for maintaining other logs (pool, HVAC, preventative maintenance, etc.)

21) Completes and updates all lighting inspections monthly and fire life/safety inspections as directed by Community Manager.

22) Responsible for monitoring and/or controlling maintenance inventory and/or supplies. Works with Community Manager to order tools and supplies as needed to stay within budgetary guidelines.

23) Assists the Community Manager and Assistant Community Manager with other tasks as requested.

24) Comply with and enforce all MLPG policies.

25) Embraces and executes the vision, mission, and beliefs of the Company.

26) Supports/Enforces the safety program.

27) Is punctual and present at work when scheduled.

28) Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays. Traditionally on-call is not assigned to Rover's unless filling in for someone.

29) Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays. Traditionally on-call is not assigned to Rover's unless filling in for someone.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Property maintenance: 5 years (Required)

License/Certification:

• Driver's License (Required)
• EPA Certification (Required)
• HVAC Certification (Required)
• Certified Pool Operator (Preferred)