Enrollment Specialist (Bilingual/Spanish)

Job Description

Job Description

Salary: $66,000 to $69,000

JobTitle: EnrollmentSpecialist

JobStatus: RegularFull Time, Salaried

FLSA: Exempt

Reportsto: Manager

Job Summary/Purpose:

The Health Enrollment Specialist supports the mission ofServiciosde La Raza by helping individuals, youth, and families gain access to affordable health care coverage. This role exercises independent judgment in assessing clients healthcare benefit needs,providingenrollment guidance, and coordinating referrals to ensureequitableaccess to Medicaid/CHP+, marketplace subsidies, and other low-cost programs. The Health Enrollment Specialist also develops strategies for outreach and education, tracks enrollment outcomes, andmaintainsaccuratedocumentation. By bridging gaps in coverage and advocating for underserved communities, this position strengthens client health outcomes and contributes to the agencys broader mission of equity and community well-being.

This position supports a community outreach initiative that promotes equitable access for people with disabilities by increasing awareness of handicap parking placards, reducing language and cultural barriers, and educating the Latino community. The Enrollment Specialist assists community members with completing and submitting applications for handicap parking placards, provides information about eligibility and the application process, and helps ensure that individuals with mobility disabilities can access the resources and services they need to improve their independence and quality of life.

JobDuties andKeyResponsibilities:

• Assess the healthcare benefit program needs of individuals, youth, and families, applying professional judgment todetermineeligibility andappropriate programs

• Facilitate enrollment in public health careassistance programs, including Medicaid/CHP+, marketplace subsidies, and other low-cost options

• Provide in-person, virtual, and phone assistanceregardinghealth insurance options, exercising discretion to tailor guidance to individual client circumstances

• Plan andfacilitatecommunity educationregardinghealth benefit options and the Affordable Care Act (ACA), adapting materials and approach to community needs

• Facilitate linkage to care throughappropriate internaland external referrals, including certified brokers and other community resources

• Support clients in the referral process for appeals, grievances, or complaintsregardinghealthcare toappropriate externalagencies

• Develop follow-up plans to ensure complete enrollment, retention, and identification of gaps in healthcare coverage

• Maintain knowledge of state coverage changes, policies, procedures, and resource availability, applying this knowledge to guide client decisions

• Accurately track and record all health enrollment applications and outcomes, ensuring compliance with agency standards.

• Provide input and recommendations on programmatic improvements based on client and community data

• All members of the SDLR workforce are expected to support the agencys community outreach, civic engagement, and recruitment efforts

• Support the agencys fundraisingobjectives, which may include tasks such as active fundraising, grant development, solicitation of donations, agencyambassadorship, informational outreach, and public speaking

• Commitment to andexperience withequity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and underserved communities

• Ability toestablishand maintain effective working relationships with clients, co-workers, agency partners, and the public

• Other duties as assigned

Required Education,experience,and Credentialing:

• High School Diploma or equivalent

• Two years of experience in a community-servingnon-profit setting preferred
• Bilingual English/Spanish

Key Competencies:

• VALUES & CULTURE
  Respects the agencys values and is accountable to living the mission ofServiciosdeLa Raza

• DECISION MAKING-Identifiesand understandsissues, problems, and opportunities; comparesdata fromdifferent sourcesto draw conclusions; useseffective approaches for choosing a course of action or developingappropriate solutions; takesaction that is consistent with available facts, constraints, and probable consequences

• BUILDING TRUST- Interactswith others in a way that gives them confidence in ones intentions and those of the organization

• BUILDING PARTNERSHIPS Identifiesopportunities andtakesaction to buildstrategic relationships between ones area and other areas, teams, departments, units, or organizations to help achieve business goals

• INNOVATION- Createsnovel solutions with measurable value for existing and potential clients; experimentswith new ways to solve problems and seize opportunities that result in unique and differentiated solutions

• DRIVING FOR RESULTS- Setshigh goalsfor personal and group accomplishment; usesmeasurement methods tomonitorprogress toward goals; tenaciously worksto meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

• STRESS TOLERANCE-Maintainsstable performance under pressure; handling stress in a manner that is acceptable to others and to the organization

WorkingEnvironmentand Physical Requirements

• While performing the duties of this job, the employeeis regularly required to: stand, sit, talk, hear, and use hands and fingers tooperate acomputer,telephone, and a variety of office equipment

• Occasionally,may need to reach,stoop,or kneel

• Specific vision abilities required by this job include close vision requirements due to computer work

• ADA accessible; Active Safety Committee

• Ability to perform basic office duties

Benefits:

• An eager, thriving organization committed toserving withexcellence

• SDLR supports Fair Chance hiring and employment practices

• Generousbenefitpackageincluding Health,FSA,Dental, Vision, Short-term Disability,Long-term Disability, Life Insurance, Employee Assistance Program,and Paid Time Off,401K, etc.

Inclusion and Diversity:

ServiciosdeLa Raza is an Equal Employment Opportunity Employer. We are a non-profit organization where diverse backgrounds,experiences,and viewpoints are valued.ServiciosdeLa Raza does not make hiring or employment decisions based on race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state, or federal laws.