Account Manager

Account Manager

Southend Pharmacy is a modern 503A compounding pharmacy built on clinical precision, operational clarity, and a human-first approach. Licensed in 35+ states and focused on longevity-aligned therapeutics, we support providers and their patients with precision in compounding and transparent processes. Southend Pharmacy operates at the intersection of innovation, ambition, and clinical excellence—blending precision, clarity, and compassionate support to help providers deliver patient-centered, clinically guided care across every step of the treatment journey.

Southend Pharmacy is seeking a dedicated Account Manager. This position focuses on maintaining strong customer relationships, supporting revenue retention, and fostering account growth for small to mid-sized accounts. Account Managers work closely with the Director of Active Accounts and Field Reps to monitor customer satisfaction, identify engagement opportunities, and support upsell or cross-sell efforts where appropriate. This role helps to maximize customer satisfaction, reduce churn, and contribute to the overall success of the team.

Key Responsibilities

• Act as the primary point of contact for assigned accounts, ensuring consistent engagement and satisfaction
• Maintain regular communication with clients, proactively resolving concerns and delivering solutions
• Monitor account activity and flag any potential retention risks for follow-up or escalation
• Support retention efforts through proactive engagement and service excellence
• Collaborate with Senior Account Managers and Directors to implement customer success strategies

• Identify opportunities for basic upselling and cross-selling within assigned accounts, with guidance from senior team members
• Assist in virtual sales calls or product demonstrations when necessary
• Help execute simple account expansion strategies to support revenue growth

• Keep detailed records of customer interactions and updates using CRM tools (GoHighLevel)
• Communicate client feedback and account trends to the leadership team
• Ensure all account activities and updates are accurately documented and reported

• Build trust and long-term relationships with healthcare providers in your account portfolio
• Collaborate with internal teams to address client issues and escalate when needed
• Support the creation and execution of customer communication workflows to ensure a seamless experience

What We Require

• Minimum 1–2 years in account management, customer service, or a related role (healthcare/wellness preferred)
• Strong communication and problem-solving skills, attention to detail, and customer-focused mindset
• Proficient in CRM platforms (GoHighLevel preferred), Microsoft Office, and collaboration tools
• Ability to manage multiple accounts effectively and adapt in a fast-paced environment

What We Offer

• Benefits package designed to meet local market standards and legal requirements. This may include health coverage, paid time off, holidays, and retirement contributions, depending on your location

Equal Opportunity Employer Statement Southend Pharmacy is proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued & respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other characteristics protected by applicable law. If you have any questions or require immediate assistance or accommodations during the application or interview process, please contact us at View email address on click.appcast.io.