Customer Service Representative

Job Description

Job Description

Customer Service Representative

Looking for individuals who genuinely care about the people around them, the relationships they build, and the work they produce. We are building a team of individuals who are intentional in their actions to positively impact everyone and everything they encounter each day. We want team members who are motivated and eager to learn! This culture is one that fosters connection, growth, and purpose but only as much as you put into it. We’re looking for solid team members ready to build into our company, not individuals who are only interested in exchanging hours for dollars. Looking for individuals to join us in our company mission: Empowering people to impact others through celebration.

The Position:

We are seeking a Customer Service Specialist who is able to learn and operate within our structure in order to contribute in our customer service responsibilities. The right candidate will help us live out our mission of empowering people to impact others through celebration by exhibiting the skill and willingness to establish and develop customer relationships. The right candidate needs to display a high level of emotional and relational health with a desire to bring out the best in others. Trophy Awards is seeking a customer service specialist that is willing to grow and be taught both in skill and our Core Values.

Job Responsibilities (training provided):

• Collaborate with customers on their recognition questions and orders. This includes asking detailed questions to fully understand the purpose of their celebration and recognition requests.
• Aid in customers’ questions about our products (trophies, crystal, acrylic, plaques, promotional items and apparel pieces, etc.) when placing orders, their invoices, order updates, and shipping information. These may come via phone, email, or in-person.
• Navigate various computer and work order systems to fully assist customers with the celebration process.
• Consult our current customers by exploring other opportunities to serve them in celebration planning.
• Collaborate with our team for walk-in customers, pick-up orders, and other inquiries.
• Collaborate with other departments to Pursue Excellence with each order.
• Build relationships with customers to grow trust and help transform the lives of those they seek to recognize and affirm.
• Living Generously by Collaborating with other departments to determine where additional help is needed.

Skills Needed:

• Putting what you have learned into action (Teachability)
• Ability to prioritize
• Proper phone etiquette
• Basic Math skills
• Keen attention to detail with strong organizational and communication skills
• The desire to continually improve and seek feedback from others
• The desire to diligently pursue personal and professional development
• Self motivated with an ability to manage time, multitask, and organize workload
• The ability to work Collaboratively in teams
• Ability to develop team members
• Strong problem sensitivity, problem-solving, and analytical skills
• The ability to communicate information and ideas verbally and in writing in a way others understand
• The ability to read and understand information and ideas presented in writing
• The ability to remain stationary 90% of the time is required
• Basic Computer Skills
• Willing and Teachable Attitude
• Adaptability
• Ability to work sitting or standing
• Positive Team Attitude

Qualifications and Education Requirements

• The Customer Service Specialist role should hold a minimum of a high school diploma or equivalent
• Previous experience in customer service (people skills)

Culture

Trophy Awards is a Core Values based Learning Organization.

Our Core Values:

These are the non-negotiable trust-building foundation of our organization. We strive to use these Core Values to frame everything we do. They are the guardrails that keep us in alignment to achieve our goals.

Embrace Change : Abandon Comfort - Persistently Learn - Be Transformed.

Pursue Excellence : Strive for Greatness in all you do.

Build up Others : Love Intentionally through Actions, Attitudes, and Words.

Collaborate : Work Together to be Exceptional.

K eep it  Real :  Be Honest with Yourself and Others.

Fail Forward : Seize the Learning that failure Exposes.

Fun is Mandatory : Bring a spirit of Joy to each day.

Be Lean and Efficient : Be Intentional, Be Organized, Be Productive.

Be Healthy : Seek Growth - Financially, Intellectually, Physically, Relationally,

Emotionally, and Spiritually.

Live Generously : Give Abundantly.

Location:

Trophy Awards is conveniently located at 1023 Town Dr. Wilder, KY, 41076, just 10

minutes southeast of downtown Cincinnati off the I-275 loop.

Why Should You Apply?

Belonging: We collaborate on a daily basis, empowering one another to create an

environment of acceptance and care.

Experience: We strive to embrace fun, intentionally creating positive experiences with

both our team and our customers.

Growth: We invite challenge into our culture because we believe it is necessary to

experience development.

Vision: We will transform lives through the expressions of love, honor, and affirmation.

In other words, we do meaningful work as we become a part of celebrating others.

Purpose: We believe every person has amazing abilities and talents. Many of us have

traded away our passions for something safe. We believe success is helping people

unlock their God given gifts.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid Holidays
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Working Hours: Monday - Friday, 8:30am - 5:00pm with a mid-day lunch break.