Administrator I, Market Innovation

Market Innovation Administrator

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The Market Innovation Section is hiring an Administrator I.

The Market Innovation section is a work group within the Mobility Division at King County Metro. In this role you will directly support 45+ project managers with their daily work with our vendors that help in providing diverse services that help our agency to expand ORCA card business needs, access to transit options, compiling research, creating innovative mobility options, transit fare management, and much more.

This position also provides high-level administrative and operational support to the Managing Director and the Market Innovation Section. The role serves as a key point of coordination for daily business operations, communications, scheduling, procurement, payroll, and financial tracking activities.

We are looking for candidates with strong organizational skills, sound judgment, discretion in handling confidential information, and the ability to build effective working relationships with internal and external partners while delivering exceptional customer service.

Position Information This recruitment will be used to fill one (1) Special Duty Assignment (SDA) / Term Limited Temporary vacancy that is expected to end as of 2/1/2027 and may be extended. In addition, this selection process may be used to generate an eligibility pool for future Special Duty Assignment (SDA), Term Limited Temporary, or Career Service positions that may occur in this classification. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As the Market Innovation Administrator, you will:

• Be the delegated authority to independently handle many daily administrative support duties for and on behalf of the managing director.
• Serve as a liaison between the managing director, internal and external groups or individuals.
• Organize and schedule meetings/events/equipment/facilities, develop materials, and prepare documents for signature using the Docusign software.
• Use independent judgment to screen telephone calls, emails, and inquiries while providing exceptional customer service.
• Maintain confidentiality while earning the trust and respect of co-workers through honesty, integrity, and professionalism in all interactions.
• Process payroll and accounts payable operations; including budget charge coding, tracking by project and reconciliation for multiple projects in the Oracle software system.
• Prepare forms required for personnel transactions, requisition forms, purchase orders, and expense reports.
• Schedule and maintain the managing director's calendar, providing context for appointments when necessary and assisting in tracking and making appointments.
• Perform complex and critical administrative support for the managing director and other professional staff in the Market Innovation Section.
• Maintain and update contract files and the section's SharePoint resource site with appropriate content (forms, templates etc.)
• Serve as the point person to initiate and monitor service requests for contracts, agreements and procurement processes, including vendor invoicing.
• Other related duties as assigned.

Experience, Qualifications, Knowledge, Skills

• 1 2 years of related experience providing administrative support to a large number of high performing staff members in a fast-paced environment; OR an equivalent background of education and/or experience.
• Able to use good judgment in making independent decisions with a high degree of tact and diplomacy.
• Customer focused, and able to work with diverse groups of customers in person, via telephone and e-mail, while maintaining an appropriate level of confidentiality.
• Excellent verbal and written communication skills including proof reading.
• Intermediate-level software skills with the Microsoft Office Suite (Excel, PowerPoint, Outlook, Word, Teams, DocuSign, Zoom, SharePoint and other Windows-based software systems a plus.
• Proactively able to coordinate a high volume of diverse assignments- managing multiple competing priorities, while maintaining attention to detail.
• Understanding of large organization dynamics and how to get things done through formal and informal channels.
• Flexibility and adaptiveness, while working in a multi-faceted and sometimes ambiguous environment.
• Confidentiality with sensitive information and/or inquiries about sensitive topics from staff or others.

candidates will also have (desired, but not required):

• More than 2 years of related experience providing administrative support to a large number of high performing staff members in a fast-paced environment; OR an equivalent background of education and/or experience.
• Experience with PeopleSoft or other similar payroll and time-keeping software.
• Experience with administrative policies and procedures in a government setting.
• Experience with Concur Travel Software or other similar software.
• Understanding of union contracts and grievance tracking systems.
• Knowledge of Oracle or other similar financial software.
• Experience with purchasing, procurement and contract and vendor management.
• Experienced in providing senior level administrative support to managers.
• Experience managing projects from planning to completion, including organizing tasks, tracking deadlines, and coordinating with cross-functional teams.

Supplemental Information

Who May Apply We are accepting applications from all qualified applicants, internal and external.

Required Application & Selection Process:

• Submit an online employment application
• Answer the supplemental questions

Applicants will be screened for completeness, writing accuracy, and competitiveness. Any additional attachments will not be reviewed or considered. The most competitive candidates may be invited to participate in one or more interviews. Work Schedule The work week is 40 hours, Monday through Friday. This position is covered under the provisions of the Fair Labor Standards Act (FLSA) and is overtime eligible. Union Representation /Job Code/Grade Protec 17 / 281207 / 50

Work Location This is a hybrid position. The main work site for this position is King Street Center, 201 S Jackson St., Seattle, WA 98104. The team works in a hybrid model, with days in the office as well as telecommuting. Currently, employees are required to be in the office a minimum of two days per week. There is a plan for this to increase to three days by the end of the summer. The ratio of remote to onsite work will be dependent on business needs and is subject to change. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: View email address on click.appcast.io.

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Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment,