Service Manager

WHY WORK FOR SUMMERS? All full-time employees are offered an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, 401K with company match, AND we are EMPLOYEE OWNED (Employee Stock Ownership Plan)! Qualifications Must be able to lift and maneuver equipment up to 75 lbs. Must be able to crawl, climb, kneel, squat, bend and reach overhead Must be able to climb and work on ladders Must be able to use hand and power tools High school diploma or GED are required 3+ years management experience A working knowledge of plumbing and HVAC are required Valid driver's license is required Strong supervisory experience, communication and computer skills are required Ability to work after regular business hours as needed Responsibilities Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement Resolves customer issues and complaints to ensure customer satisfaction Collaborates with the general manager on creating and managing budget Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles Reviews reports with management Instructs crews on proper use of materials and quality workmanship Reviews payroll records to ensure that technicians are paid properly Communicated with dispatchers to ensure appropriate technicians for types of service Evaluates staff to determine training requirements Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed Additional related duties as assigned/needed by branch/general manager Desired Skills Leadership Communication Management Problem-solving Customer service Teamwork Scheduling Plumbing HVAC Safety Benefits: Medical Insurance (FREE Option) Vision and Dental Insurance Free Long-Term Disability and Life Insurance Additional Life and Short-Term Disability Options Legal, Pet, Home, and Auto Insurance Critical Illness and Accident Insurance Paid Ongoing Training And Much More! About us At Summers Plumbing Heating & Cooling, our mission is to provide safety and comfort to the customers and communities we serve. Our team is made up of trained and customer-focused technicians who are committed to doing the job right. We treat every home with respect and take the time to understand your needs so we can provide the best solution. With 26 locations across Indiana, plus locations in Dayton, Ohio, and in Illinois, we are always nearby and ready to help. Our licensed technicians work with skill, honesty, and attention to detail. When you choose Summers, you can expect clear communication, fair pricing, and dependable service. We are here to provide honest, thorough, and friendly service to your home. Legal Summers Plumbing Heating & Cooling is an Equal Opportunity Employer; employment with Summers Plumbing Heating & Cooling is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. #J-18808-Ljbffr