Resident Monitor

Job Description

Job Description

Well-known non-profit LA agency serving the homeless community is looking for a Resident Monitor.

Summary:

Under the direction of the Interim Housing Operations Manager and the Facility Supervisor, the Monitor is responsible for monitoring the activities of the residents of the shelter and to ensure compliance with shelter safety rules. They will also be responsible for the safety and sanitation of the site.

Essential Functions:

·         Assist clients within limits in processing issues and problem solving.

·         Follow agency policy and protocols for incident reports.

·         Perform general office/ clerical, including making and receiving phone calls; greet and receive clients and visitors.

·         Consult with Program Manager regarding client’s personal needs and behavior.

·         Monitor will conduct searches of clients’ bags and belongings at check in.

·         Assisting clients in moving out.

·         Establish positive relationships and maintain appropriate boundaries with participants and the community.

·         Enforce program and site rules.

·         Maintain a daily log of all activity during their shift.

·         Update staff and management of incidents or notable information through phone/text and/or email during shift hours.

·         Contact appropriate staff, agencies, and/or law enforcement in the event of a critical incident.

·         Organize, distribute, and keep inventory of meals, hygiene kits and donations.

·         Maintain the Interim Housing location in accordance with the Interim Housing Maintenance plan with the following responsibilities but not limited to:

-          Assist clients with cleaning room

-          Clean and upkeep the kitchen appliances

-          Disinfecting bathrooms and showers

-          Dusting

-          Making beds

-          Mopping

-          Sweeping

-          Trash removal

-          Vacuuming

-          Wash dishes

-          Washing linen

·         Conduct room checks in accordance with the Interim housing Maintenance plan.

·         Communicate with staff and all residents in a non-judgmental manner, work in a professional manner with all agency staff.

·         Maintain files/records on client services in compliance with HIPAA, 42CFR Part 2 and other funding requirements for audit purposes.

·         Maintain appropriate boundaries; adhere to the agency’s Core Values.

·         Represent the agency in a professional manner at meeting and community events.

·         Regular attendance required.

·         Must attend all assigned trainings (Relias, manager led trainings, etc.) and meetings.

Secondary Functions:

•          Overtime, holiday, or weekend work may be required

•          Perform other duties assigned by senior management (Division Director, Deputy Director, Associate Director, or Senior Manager)

•          Perform roles and responsibilities of the Interim Facility Assistant when necessary, including but not limited to:

-          Cleaning and maintaining the exterior of the property

-          Light landscaping

-          Troubleshooting incidents as they occur

-          Pest control

-          Contacting vendors to troubleshoot issues

Experience, Skills, Education and Abilities:

•          High School Diploma, GED Equivalent or Live experience.

•          Minimum two (2) years job related experience working with homeless individuals and families.

•          Working knowledge of Microsoft Word, Excel, and other database programs.

•          Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.

•          Ability to communicate effectively, both written and orally.

•          Verification of Employment Eligibility and Background Clearance.

•          If in recovery, a minimum of three (3) years of being drug and alcohol free is required.

•          TB test required (Not more than three (3) months prior to or seven (7) days after Date of Hire and renewed annually thereafter).

•          CPR and First Aid Certification are required within 30 days of employment with company.

•          Must have your own reliable transportation along with a valid driver’s license and car insurance.

Environmental Conditions (Working Conditions)

This position is responsible to work in “client friendly” environment(s). There is some responsibility to work in noisy environments where children and adults are present. Difficult traffic and weather conditions can possibly be encountered during work shifts.

Physical Requirements

The Monitor typically spends time sitting, standing, typing, thinking, writing, walking, carrying (max. 25 lbs.), listening, and speaking. Driving may be required depending on assignment.

Mental Requirements:

The monitor must be able to handle any/all the following:

•          Interruptions, changes in priorities/ work schedules

•          Be able to process information, think, and conceptualize

Work Schedule:

Since the sites are 24-hour single-family dwellings/shelters, the shifts available are:

8:00am-4:30pm OR 3:00pm-12:00pm Monday-Sunday (2 consistent shifts available with a 40-hour work week)

Each shelter has a break room with a refrigerator, employee parking, and security