Support & Staging Engineer

Do you enjoy solving technical challenges, building high-quality AV systems, and making sure every detail is right before it reaches the customer? At SIMStation, we're advancing healthcare education through innovative audio-visual recording and debriefing solutions. Our technology helps universities, hospitals, and healthcare organizations create better simulation-based learning experiences—and ultimately contributes to better patient care. We're looking for an experienced Support & Staging Engineer to join our growing team in Carrollton, Texas . This is a hands-on technical role with a clear path to becoming our Support & Staging Team Lead within 6–12 months. What you'll do Provide expert remote technical support for our customers Configure, stage, test, and troubleshoot professional AV, server, and PC systems before deployment Ensure every system meets SIMStation's high quality standards through detailed testing and quality assurance Collaborate closely with Project Management, Engineering, and Field Services to deliver successful customer projects Create and maintain technical documentation, including network summaries, signal flows, and bills of materials Help improve internal processes, standards, and workflows while growing into a technical leadership role We're looking for someone who... Has 5+ years of experience with professional AV systems staging and technical support Has hands-on experience with AV over IP technologies, including Dante audio, network video switching, and related systems Enjoys troubleshooting across AV, networking, servers, PCs, and software environments Takes ownership, communicates clearly, and enjoys working across technical teams Is excited by the opportunity to grow into a Team Lead position within the next 6–12 months Why SIMStation? At SIMStation, you'll join a collaborative team that is passionate about technology, innovation, and improving healthcare education worldwide. We offer: Competitive salary based on experience Paid time off and sick leave A collaborative environment where your ideas matter A clear career path toward technical leadership If you're an experienced AV professional looking for a role where you can combine technical expertise, customer support, and leadership development, we'd love to hear from you. #J-18808-Ljbffr SIMStation