Senior GD Training Operations Specialist

Training Coordinator, Senior Specialist

The purpose of the Training Coordinator, Senior Specialist role is to ensure the smooth and effective execution of training projects by managing and coordinating the intake, development, deployment and collaborating with all key stakeholders to deliver successful learning programs. This position offers the opportunity to contribute to a fast-growing, science-driven organization making a meaningful difference to patients worldwide.

Location: Armonk, NY or Warren, NJ

This role is not eligible remote

Enable Process and Operational Excellence

Applies seasoned Training Coordination experience to independently resolve a variety of complex problems that have significant impact on cost or efficiency of training operations

Identifies areas for possible improvements and proactively addresses problems within scope of responsibility

Regularly makes recommendations on new processes, tools and services that can impact projects in training operations

Modifies existing LCoE tools, techniques, and processes, with approval from leadership

Regularly contributes actionable ideas in logistics and quality meeting sessions

Ability to cross train in other overlapping LCoE areas (ie Onboarding, Training Quality and Compliance)

Project Management

Accountable for project lifecycle of a deliverable.

Independently tracks and manages key milestones.

Determines project and workload priorities

Makes recommendations on process improvement and streamlining

Invoicing & POs

Accountable for PO and Invoice management on the team.

Identify areas for improvement in the invoicing process.

Identify areas for cost reduction in POs raised

Archiving

Manage other team members to identify files for archiving at the end of each project.

Accountable for material upload

Continuously works to improve and automate the archiving process.

Demonstrates initiative with new project requests and serves as SME for training coordination and execution

Exercises effective interpersonal, communication, training, and problem-solving skills within Training Operations and when interfacing with key stakeholders on project execution

With limited guidance, works on moderately complex assignments/projects

Supports the Onboarding function of the LCoE team

Supports any operational audit initiatives

UAT

Performs all UAT testing on LCoE deliverables.

Leverage experience, identifies patterns in issues found and makes recommendations on resolution and development process improvement

Leverage relationships across the LCoE team to improve outputs.

Support Training Sessions – Virtual and Face to Face

Create and manage session schedules, invites, meeting links, rosters and room bookings

Reserve meeting rooms with appropriate A/V support for virtual or face to face

Coordinate catering and supplies for in person LCoE events

Provide online support during live virtual sessions

Support instructor logistics, including provision of travel guidelines and attendee rosters, and identifying room set-up/AV requirements.

Manage production and delivery of printed course materials where required

Manage all pre and post program activities and surveys for both face to face classroom and online training

This role requires:

A minimum of a Bachelors' degree and at least 2+ years of relevant experience

Preference for prior training operations experience