Patient Services Coordinator IV - Brain & Spine Surgery

Novant Health Brain & Spine Surgery Patient Services Coordinator IV

Novant Health Brain & Spine Surgery is seeking full-time Patient Services Coordinator IVs to support their Huntersville & Randolph locations!

Work Schedule: Monday-Thursday 8am-5pm, Friday 8am-12pm, one Friday from 8:00am-5:00pm every 6 weeks

The Brain & Spine Surgery Clinic is seeking two Patient Services Coordinator III professionals to join the team. One position will primarily support our Randolph location, while the other will be based at our Huntersville location, with the opportunity to provide coverage and support at additional locations as needed.

The team is looking for adaptable, customer-focused individuals who thrive in a fast-paced environment and are excited to support patients within a unique and specialized area of healthcare. Strong organizational skills, attention to detail, and the ability to manage multiple priorities will be key to success in these roles.

When you join Novant Health as a Patient Services Coord III, you will be able to:

• Build your skills and experience in a specialty practice
• Work alongside an experienced, collaborative team
• Grow your career through professional development and advancement opportunities
• Access tuition reimbursement and Future Forward education benefits
• Enjoy a competitive benefits package and Public Service Loan Forgiveness eligibility

What You'll Do:

• Coordinate scheduling of injection procedures across clinic locations, outpatient centers, and hospital settings, ensuring timely and accurate patient appointments.
• Verify insurance benefits, obtain prior authorizations, and ensure all required documentation is submitted to support procedure approvals.
• Manage insurance denials and appeals by gathering supporting documentation and working directly with payers to facilitate authorization approvals.
• Coordinate peer-to-peer reviews between providers and insurance companies, while serving as a liaison among patients, clinical teams, and external facilities to ensure seamless care coordination.

What We're Looking For:

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 189528