Desktop Support Technician

Job Description

Job Description

Description

One of TEKsystems' clients is seeking a mid-to-senior and proactive Level II Desktop Support Technician with experience in Microsoft 365, Intune, and modern endpoint management. This role goes beyond day-to-day helpdesk support — you will serve as the main technical point of contact for endpoint services, ensuring secure, efficient, and seamless user experiences across our enterprise environment.

The ideal candidate will have proven success designing, supporting, and optimizing Windows 11, Microsoft Entra ID (Azure AD), Intune, and the M365 ecosystem, along with a passion for driving automation and modern workplace initiatives.

Key Responsibilities

• Act as a Level II for complex EUC issues, working closely with other team members

• Assist with the administration, configuration, and troubleshooting of Microsoft Intune (device compliance, security baselines, Autopilot, application deployment, conditional access).

• Manage and optimize Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) with advanced troubleshooting and policy management.

• Administer and support Microsoft Entra ID (Azure Active Directory), including conditional access, MFA, role-based access, and identity lifecycle management.

• Design, implement, and maintain modern endpoint management strategies, including Windows Autopilot provisioning and policy-based configuration.

• Create and maintain PowerShell scripts and automation workflows for endpoint management and reporting.

• Collaborate with security and infrastructure teams to enforce compliance, Zero Trust principles, and endpoint security posture.

• Contribute to IT roadmaps and EUC strategy, recommending improvements in tools, processes, and user experience.

• Maintain technical documentation, SOPs, and knowledge bases to empower Level I/II teams.

• Support onboarding/offboarding processes at a experienced technical level, ensuring alignment with compliance and security standards.

Skills

Desktop, Windows 10, Support, Troubleshooting, Hardware, Customer service, Active directory, Imaging, Deployment, Office 365, Printers, O365, Service desk, Ticketing system

Top Skills Details

Desktop,Windows 10,Support,Troubleshooting,Hardware,Customer service,Active directory,Imaging,Deployment,Office 365,Printers,O365

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Birmingham, AL.

The pay range for this position is $32.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Birmingham,AL.

This position is anticipated to close on Aug 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.