Desktop Support Technician
APT Ltd
Get AI-powered advice on this job and more exclusive features. This range is provided by Apt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Senior Talent Acquisition Specialist @ Apt | Black in Tech | Custom Staffing Solutions | Neapoltan Ice Cream Experience Founder The Tier 2 Desktop Support Specialist is responsible for providing advanced technical support to end-users, addressing more complex and escalated issues from Tier 1 support. This role involves diagnosing, troubleshooting, and resolving hardware, software, and network-related problems to ensure efficient and effective desktop operations. Responsibilities Diagnose and resolve escalated technical issues involving desktops, laptops, peripherals, software applications, and network connectivity. Provide exceptional customer service to end-users by addressing their technical concerns and inquiries through various channels (phone, email, in-person). Manage and prioritize tickets in the service desk system, ensuring timely resolution and accurate documentation of all activities and resolutions. Perform installation, configuration, and maintenance of desktop hardware, software, and operating systems. Assist in troubleshooting and resolving network-related issues, including connectivity problems, VPN access, and network printer issues. Implement system updates, patches, and configuration changes as needed to maintain system security and performance. Provide guidance and training to Tier 1 support staff and end-users on technical issues and best practices. Collaborate with IT teams, including network administrators and system administrators, to resolve complex issues and implement new technologies. Create and maintain detailed documentation of technical procedures, solutions, and knowledge base articles for future reference and training. Qualifications 1-3 years of experience in desktop support or a related technical support role. Proficiency in Windows and macOS operating systems. Strong knowledge of Microsoft Office Suite and common business applications. Experience with Active Directory, Citrix, remote desktop tools, and system imaging. Familiarity with network protocols, VPNs, and basic network troubleshooting. Education: Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field is a plus. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous. Employment Details Seniority level: Entry level Employment type: Full-time Job function: Customer Service Industries: Hospitals and Health Care, IT Services and IT Consulting, and Telecommunications Benefits Medical insurance Vision insurance 401(k) #J-18808-Ljbffr
$32 - $40 per hour
...Description Job Description Description One of TEKsystems' clients is seeking a mid-to-senior and proactive Level II Desktop Support Technician with experience in Microsoft 365, Intune, and modern endpoint management. This role goes beyond day-to-day helpdesk...SuggestedContract workTemporary workWork at officeTEKsystems
Birmingham, AL2 days ago- A global technology service provider in Homewood, AL, seeks a Dynamic PC Support position to provide customer support for various client products. Responsibilities include troubleshooting desktops and laptops, completing administrative tasks associated with service calls...SuggestedWorldwide
- ...Computer Support Technician The Computer Support Technician works under the leadership of the Manager of Computer Deployment in the delivery, set-up, and replacement of technology-related equipment. This position works with faculty and staff in scheduling delivery...Suggested
Samford University
Homewood, AL2 days ago - The team you'll be working with:The Microsoft Dynamics365 and Power Platform Support Analyst will be responsible for undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector. This...SuggestedLocal areaFlexible hoursShift work
$121.51k - $175.51k
...Employment Type: Full Time, Senior-level Department: Information Technology CGS is seeking a Systems Admin III to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative...SuggestedFull timeWork experience placementFlexible hoursContact Government Services, Llc
Birmingham, AL19 hours ago$35 per hour
...out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop...Local areaMonday to FridayDay shiftWeekday workBC Tech Pro
Homewood, AL4 days ago- ...Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4 Job-Specific Essential Duties and Responsibilities: - Support identity account provisioning, modification, and deprovisioning activities in accordance with security policies. - based access...Minimum wageContract workTemporary workWork experience placementRemote workShift work
MAXIMUS
Birmingham, AL2 days ago - ...and implements virtual computing solutions for both server and desktop virtualization initiatives. Maintains emergency energy uninterruptible... ...problems, coordinate equipment needs, provide operational support, and project management. Understands the functions,...Temporary workWork at office
City of Pelham
Birmingham, AL3 days ago - Job Summary We are looking for a dedicated and skilled professional to join our team. The ideal candidate will have a strong background in [specific field] and will be responsible for [main responsibilities]. This role requires a person who can work independently and...
Alabama Department of Education
Birmingham, AL2 days ago - ...technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global... ...as a first line of support for end users by troubleshooting desktops, laptops, Microsoft 365 or other SaaS applications, peripherals...Permanent employmentFor contractorsWork experience placementWork at officeLocal area
Magna International
Birmingham, AL4 days ago $85k - $95k
...will play a pivotal role in shaping infrastructure strategies, supporting organizational growth, and fostering innovation. $85,000 - $95... ...Group Quality Control Administrator Senior Special Security Technician / ISSO Philanthropic Solutions Trust Support Administrator - JD...Full timeRemote workPangeaTwo
Birmingham, AL1 day ago- ...client with its search for a SR Systems Administrator. Our client is seeking a skilled and detail-oriented System Administratorto support and evolve enterprise IT infrastructure across IT and OT environments. This role will lead the design, implementation, and management...
Sterling Search Partners
Birmingham, AL13 hours ago $55.18k - $71.74k
...Systems Administrator I - Server Support The posting is intended to describe the general content and requirements of this position and is not intended to be an exhaustive statement of duties. Position Summary Provides technical support and administration for server and...Work experience placementWork at officeLong distanceUniversity of Alabama at Birmingham
Birmingham, AL2 days ago- ...Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7 Responsibilities Provide senior‑level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise. Manage and...
MAXIMUS
Birmingham, AL19 hours ago $66k
...Provide first- and second-line IT support for plant and office users: user account management, desktop/laptop repair, imaging, printer and shop-floor peripheral support, basic server/storage and network troubleshooting, documentation, and simple automation scripting (...For contractorsH1bWork at officePVH (Tommy Hilfiger/Calvin Klein)
Birmingham, AL2 days ago- ...to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver...Local areaRelocationNight shift
Apple
Birmingham, AL1 day ago $77.93k
...the Systems Administrator installs, configures, and maintains operating system workstations and servers, including web servers, in support of business processing requirements. Primary Responsibilities Performs software installations and upgrades to operating systems and...Full timeWork at officeWork from homeVisa sponsorshipWork visaFlexible hoursRegions Bank
Birmingham, AL13 hours ago- ...Technical Integration Specialist The Technical Integration Specialist is responsible for implementing, configuring, and supporting ancillary integrations for McLeod Software customers. This customer-facing role partners with customers, vendors, and cross-functional...Casual workWork at officeAfternoon shift
McLeod Software
Birmingham, AL1 day ago - ...Technical Support Specialist III - Energy Management Systems (EMS) Location: Birmingham, Alabama Schedule: 24x7x365 Rotating Shifts (8 or 12-hour shifts, including nights, weekends, and holidays) Contract- 3 Years Client- Southern Company Services Position...Contract workRemote workShift workNight shiftRotating shift
4P Consulting Inc
Vestavia Hills, AL3 days ago - ...Job title: Tier 1 Help Desk Technician Classification: Exempt Reports to: Director of Enterprise Technology Location: Birmingham, AL Job overview: Supports technology across retail locations, field personnel, and home office. Resolves user issues while...Remote workHome officeWeekend work
Brook Valley Management
Birmingham, AL1 day ago - ...IT Support Technician We are seeking an experienced IT Support Technician to provide onsite end-user and general IT support at our Birmingham, AL location. The technician will be responsible for assisting users, troubleshooting hardware/software issues, and providing...
E-Solutions
Birmingham, AL19 hours ago $33.28k - $41.6k
HelpDesk Job Description Ambit Solutions is looking to hire a full-time Help Desk Specialist for a fast-growing technology company in Birmingham. Our ideal candidates are those who display honesty and integrity, enjoy working within a team environment, and are interested...Full timeWork at officeLocal areaMonday to FridayFlexible hoursShift workDeploy
Birmingham, AL19 hours ago- ...Technical Support Specialist (Energy Management Systems) Location: Birmingham, Alabama Position Summary This position is part of a contracted 24x7x365 staff responsible for frontline computer systems and application diagnostics and support. It also serves as the...Shift workNight shiftRotating shiftWeekend workDay shift
4P Consulting Inc
Birmingham, AL2 days ago $25 - $28 per hour
...across the country, is looking for a Service Desk Technician. The IT Service Desk is the first line of support for the company's internal end users. Service Desk... ...center environment First and second level laptop/desktop/application installation/OS, configuration, administration...Contract workTemporary workWork at officeLocal areaRemote workTEKsystems
Birmingham, AL3 days ago- ...upgrade applications. Manage Access: Set up and manage user accounts and permissions. Document Solutions: Keep detailed records of support tickets. Escalate Issues: Refer complex problems to higher-level IT teams. Support: Provide remote and on-site assistance, ensuring...Full timeRemote work
PangeaTwo
Birmingham, AL19 hours ago $20 - $25 per hour
...market is searching for a new Service Desk Technician to join their team. Additional info is... ...come into the Service Desk (24x7). The support analyst must combine World Class customer... ...office, Service desk, Windows 10, Desktop, Technical support, Windows, Help desk,...Contract workTemporary workWork at officeTEKsystems
Birmingham, AL17 days ago- ...Position Overview This role is part of a 24/7/365 team that provides critical support for computer systems and applications, offering diagnostic services and acting as the main communication link between customers, support staff, and management. The team ensures smooth...Shift workNight shiftRotating shiftWeekend work
4P Consulting Inc
Birmingham, AL4 days ago - ...Responsibilities The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone...Work at officeRemote work
Brasfield & Gorrie
Birmingham, AL3 days ago $20 - $25 per hour
...market is searching for a new Service Desk Technician to join their team. Additional... ...come into the Service Desk (24x7). The support analyst must combine world‑class customer... ...Office Service desk operations Windows10 Desktop support Technical support Customer service...Hourly payContract workTemporary workWork at officeTEKsystems
Birmingham, AL4 days ago$70k - $140k
...optimization of the Microsoft 365 ecosystem. This role ensures a secure, scalable, and highly available collaboration platform that supports voice, video, messaging, and integration with enterprise applications. The engineer partners with infrastructure, security,...Full timeWork at officeRemote workWork from homeFlexible hours
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