Service Desk Technician - Bilingual Spanish/English (TIER 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
*This position requires candidates to be proficient in English and Spanish*
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician - Bilingual Spanish/English (TIER 1) in Beachwood, OH vacancy

Delivery Person/Customer Service
$23.42 - $35.54 per hour
...Courier/Swing Drvr/DOT-1 Operates company vehicles... ...to FedEx features of service; Provides coverage for all... ...to read and speak the English language sufficiently to... ...the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish) FedEx
Bilingual
English language skills
Spanish language skills
FedEx
Cleveland, OH
3 days ago
Bilingual Multi-Location Customer Service Specialist (Spanish)
...Job Description Customer Service Specialists work closely with wholesale... ..., and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted... ...diploma or GED Have at least one (1) year off experience working...
Bilingual
English language skills
Spanish language skills
Work experience placement
Afternoon shift
Sherwin-Williams
Woodmere, OH
1 day ago
Bilingual Multi-Location Customer Service Specialist (Spanish)
$16.83 per hour
...Customer Service Specialists work closely with wholesale and retail... ...comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted... ...or GED Have at least one (1) year off experience working...
Bilingual
English language skills
Spanish language skills
Full time
For contractors
Work experience placement
Afternoon shift
The Sherwin-Williams Company
North Randall, OH
2 days ago
Remote Bilingual Customer Service Rep (English/Spanish)
...Globe Life is seeking a bilingual Customer Service Representative to join our remote team. You will handle calls and emails... ...professional manner. This role requires fluency in English and Spanish, a high school diploma, and 1–2 years of customer service experience. A...
Bilingual
English language skills
Spanish language skills
Full time
Remote work
400 Globe Life And Accident Insurance Company
Cleveland, OH
1 day ago
Bilingual Multi-Location Customer Service Specialist (Spanish)
$16.83 per hour
...Customer Service Specialists work closely with wholesale and retail... ...Process to get Started? Step 1 – Online Application Find the... ...comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted...
Bilingual
English language skills
Spanish language skills
Full time
Contract work
For contractors
Work experience placement
Local area
Afternoon shift
Sherwin-Williams
Beachwood, OH
3 days ago
Patient Care & Scheduling Specialist
...assesses calls for navigation to clinics or nurse triage escalation. Strong communication and data-entry skills are essential. Qualifications include a high school diploma or GED and 1 year of relevant experience, with bilingual English/Spanish preferred. #J-18808-Ljbffr
Bilingual
English language skills
Spanish language skills
Metro Health
Brooklyn Heights, OH
13 hours ago
Case Manager
$18 - $25 per hour
...barriers, and goals. Develop individualized service plans (ISPs) with measurable outcomes... ...Family Studies, or a related field. 1-2 years of experience working with... ..., and motivational interviewing. Bilingual in English and Spanish or another language commonly spoken in...
Bilingual
English language skills
Spanish language skills
Hourly pay
Full time
Temporary work
Seasonal work
Work at office
Local area
Trial period
Monday to Friday
Motivated And Empowered Inc
Warrensville Heights, OH
4 days ago
Remote Spanish Bilingual Personal Vacation Planner Outbound Sales Rep
Remote Spanish Bilingual Personal Vacation Planner Outbound Sales Rep Job Openings... ...for sales and customer service? Join our team as an Outbound... ...Spanish, coupled with fluent English proficiency, and excellent verbal... ...industry. At least 1 year of experience in sales...
Bilingual
English language skills
Spanish language skills
Remote job
PrimeSync Solutions
Cleveland, OH
21 hours ago
Bilingual Recruiter
$20 - $22 per hour
...Base Pay $20.00 - $22.00 / Hour Description We’re hiring a Bilingual Recruiter (English/Spanish) for our Northfield staffing branch. This is a great... ...Recruiter: Experience in recruiting, staffing, or customer service is preferred. We’re happy to train those who have great...
Bilingual
English language skills
Spanish language skills
GOEBEL FIXTURE COMPANY
North Randall, OH
2 days ago
Consultative Pharmacy Technician
...Overview As a Clinical Services Pharmacy Technician, you will intake calls from patients, pharmacies and providers, perform basic... ...ExCPT certification. High School Diploma or GED. Bilingual in English / Spanish with full proficiency. Schedule Expectations...
Bilingual
English language skills
Spanish language skills
Temporary work
Monday to Friday
Shift work
CenterWell Pharmacy
Bedford Heights, OH
1 day ago
Courier/Swing Drvr/DOT-2
$23.42 - $35.54 per hour
...conformance to FedEx features of service; Provides coverage for all assigned... .... Ability to read and speak the English language sufficiently to... ...learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)...
Bilingual
English language skills
Spanish language skills
Afternoon shift
FedEx
Bedford, OH
12 hours ago
Package Handler - Part Time (Warehouse like)
$18.79 - $25.97 per hour
...Additional Posting Information: Shift 1 -Tue - Sat - 04:00 - 8:00 AM.... ...U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants... ...learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)...
Bilingual
English language skills
Spanish language skills
Hourly pay
Full time
Part time
Flexible hours
Shift work
FedEx
Cleveland, OH
2 days ago
Material Handler - Part Time (Warehouse like)
$18.79 - $25.97 per hour
...Additional Posting Information: Shift 1 -Tue - Sat - 04:00 - 8:00 AM.... ...U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants... ...learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)...
Bilingual
English language skills
Spanish language skills
Hourly pay
Full time
Part time
Flexible hours
Shift work
Federal Express Corporation
Cleveland, OH
4 days ago
Client/Customer Support Rep
...Member Services Representative If you would love... ...fans" by delivering +1% customer service, continually... ...team at the welcome desk checking in our... ...are counting on you. English language; ability to speak... ..., read and write. Bilingual - Spanish helpful. High School...
Bilingual
English language skills
Spanish language skills
Shift work
Planet Fitness
Independence, OH
21 hours ago
Production Supervisor
...engineering expertise, and outstanding customer service to deliver reliable solutions that... ..., or industrial experience. ~1-2 years of supervisory or team leadership... ..., or production planning systems. Bilingual in English and Spanish is a major plus. Lean Manufacturing...
Bilingual
English language skills
Spanish language skills
Work at office
Keltec Inc
Twinsburg, OH
1 day ago
Insurance Sales Manager
$1,000 per month
...Sign-On Bonus Opportunity of up to $1,000* Unlimited/Uncapped commission Lucrative... ...Assists with any escalated customer service issues and/or questions that may arise... ...license preferred (but not required) Bilingual in English and Spanish preferred 2 or 4 year college degree...
Bilingual
English language skills
Spanish language skills
Immediate start
Relocation package
Costulessdirect
Euclid, OH
21 hours ago
Insurance Sales Agent - Customer Service
$1,000 per month
...Posted : July 31, 2026 Full-Time Locations Showing 1 location Sign-On Bonus Opportunity of up to $1,00... ...and Casualty license preferred (but not required) Bilingual in English and Spanish preferred Sales or customer service experience High School Diploma or GED Ability to...
Bilingual
English language skills
Spanish language skills
Full time
Immediate start
Relocation package
Freeway Insurance Services America, LLC
Cleveland, OH
4 days ago
Registered Nurse Ambulatory, Full Time - Gastroenterology -
$33.99 - $49.98 per hour
...licensure as a Registered Nurse (RN). ~1 year of nursing (RN) experience ~... ...an EMR, Athena is also a plus. ~ Bilingual - English/Spanish is preferred. Pay Range ~$33.99... ...Employee discount on Valley View Medical Services Employee voluntary benefits such as...
Bilingual
English language skills
Spanish language skills
Full time
Relocation package
Monday to Friday
Flexible hours
Weekday work
Valley View LLC
Valley View, OH
1 day ago
Director of Multilingual Progams
$90.54k
...Until Filled Openings: 1 Commitment: Full... ...evaluation of the district’s English as a Second Language (ESL), Emergent Bilingual (EB), Newcomer, Dual... ...stakeholders. Proficiency in Spanish or another language... ...to ensure appropriate services for English learners with...
Bilingual
English language skills
Spanish language skills
Full time
Work at office
Local area
Cleveland, OH
16 days ago
Overnight Box Truck Driver for Amazon DSP (26' Box Truck)
$21.75 per hour
...a top-rated Amazon Delivery Service Partner, and take your career... ...days per week Part-Time: 1-3 days per week Shift: Overnight... ...Additional Information: Bilingual - Spanish On-Demand pay available -... ..., skill certifications, English language proficiency, and high...
Bilingual
English language skills
Spanish language skills
Hourly pay
Full time
Part time
Flexible hours
Shift work
Night shift
3 days per week
1 day per week
Amazon Delivery Service Partner
Cleveland, OH
3 days ago
Call Center Specialist
...demeanor and providing excellent customer service. Key Duties & Responsibilities Ability... ...handle multiple tasks with deadlines; Bilingual (English/Spanish) skills a plus. Benefits We’re leaders... ...up to max allowable PTObeginning on Day 1 Health work/life balance Hybrid office...
Bilingual
English language skills
Spanish language skills
Temporary work
Work at office
Roundstone
Cleveland, OH
4 days ago
Customer Service Rep
$20 per hour
...HYBRID Customer Service Center Representative Exclusive Opportunity Through... ...service experience Bilingual Candidates Encouraged to Apply Spanish-English bilingual professionals are highly... ...apply. Interview ProcessStep 1 SkySource Solutions Interview...
Bilingual
English language skills
Spanish language skills
Hourly pay
Permanent employment
Temporary work
Work at office
Immediate start
Remote work
Work from home
Monday to Friday
SkySource Solutions
Cleveland, OH
2 days ago
Human Resources - Recruiter Recruiter
$75k
...increase employee satisfaction. Qualifications: Must be bilingual in Spanish and English. Previous experience in recruiting, staffing, or human... ...preferably in the janitorial, facilities management, or service industry. Strong understanding of janitorial roles and...
Bilingual
English language skills
Spanish language skills
Full time
Crane Ifs
Cleveland, OH
21 hours ago
Call Center Representative - Roadside Assistance
$18.85 per hour
...with the knowledge needed to deliver legendary service. Starting Pay: $18.85/hour, with a scheduled... ...Differential: earn an additional 10% = $20.74 per hour Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided) Tenure-Based...
Bilingual
English language skills
Spanish language skills
Hourly pay
Immediate start
Remote work
Work from home
Shift work
Weekend work
AAA
Independence, OH
3 days ago
Retention Specialist
...and maintain communication for up to 1 year. Responsible for developing,... ...to attend trainings and meetings. Bilingual in oral and written English, Spanish required. Job Duties & Responsibilities... ...by providing necessary supportive services. Develop and...
Bilingual
English language skills
Spanish language skills
Self employment
Internship
Local area
Flexible hours
Thecentersohio
Cleveland, OH
1 day ago
Bilingual Paint & Customer Service Specialist
...The Sherwin-Williams Company is seeking a Customer Service Specialist to support customers in our North Randall, OH area stores... ...maintaining store standards. Qualified candidates will have strong English and Spanish communication, a High School diploma or GED, and the ability...
Bilingual
English language skills
Spanish language skills
The Sherwin-Williams Company
Garfield Heights, OH
2 days ago
Bilingual Retention & Pathways Specialist
...journey. Qualified candidates should have at least a High School Diploma, experience with electronic platforms, and be bilingual in English and Spanish. The organization is recognized as a top workplace and offers competitive benefits including medical plans and...
Bilingual
English language skills
Spanish language skills
Thecentersohio
Cleveland, OH
21 hours ago
Consultative Pharmacy Technician
$40k - $52.3k
...Become a part of our caring community As a Clinical Services Pharmacy Technician, you will intake for all calls from patients,... ...Manufacturing experience High School Diploma or GED Bilingual in English / Spanish with the ability to speak, read, and write in both...
Bilingual
English language skills
Spanish language skills
Full time
Temporary work
Apprenticeship
Work at office
Remote work
Work from home
Home office
Monday to Friday
Shift work
Centerwell
South Euclid, OH
4 days ago
Full Time Assistant Store Manager
$13.45 - $17.45 per hour
...are committed to providing exceptional service and delivering the latest and... ...the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred... ...Middleburg Heights, OH $25.50-$26.50 1 week ago Retail Store Manager BEREA...
Bilingual
English language skills
Spanish language skills
Full time
Local area
Immediate start
Worldwide
Flexible hours
Shift work
Night shift
3 days per week
GameStop
Cleveland, OH
4 days ago
Repair Technician
$23 - $27.5 per hour
...Repair Technician We are seeking highly motivated and... ...Technicians at our Factory Service Centers to join our... ...school diploma or GED. ~1-2 years of previous... ...required. ~ Proficiency in English, written and verbal. ~ Bilingual (English/Spanish) a plus. ~ Must be...
Bilingual
English language skills
Spanish language skills
Hourly pay
Part time
Work at office
Local area
Milwaukee Tool
Cleveland, OH
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician - Bilingual Spanish/English (TIER 1). Be the first to apply!