Sales Support Team Lead

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Coach, train, and manage a team of Mortgage support staff. Support staff could consist of Mortgage Loan Originator Assistants and Loan Support Specialists as direct reports. Responsible for providing sales and marketing support to assigned Mortgage Loan Originator(s) (MLOs) by providing lending support functions within Truist policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Assist with hiring, training, coaching and meeting other Human Resources requirements for direct reports, including, but not limited to setting goals and objectives, evaluating performance and development and time approvals. Responsible for managing daily activities and workflow management of the Mortgage LOA and Loan Support Specialists and other direct reports to ensure effective and efficient coverage of loan file set up needs. Monitor and evaluate pipelines from time of application to ensure compliance and timely action by MLOs ensuring internal service level agreements (SLAs) are achieved. Ensure that sales file submission quality and timeliness standards are met. Assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up as determined through quality control or post-closing review. Support direct reports by maintaining a complete and thorough knowledge of the Mortgage Strategies, Policies and Procedures, as well as secondary market investor's guidelines utilized by Truist. Responsible for management and execution of initiatives, strategies and directives that support the Division. Fulfill Loan Support Specialist duties and act as an individual contributor/or coach based on span of control and need. Role may require up to 50% travel if supporting retail divisions, and up to 10% travel if supporting direct channel. QUALIFICATIONS Required Qualifications: Bachelor's degree or equivalent education and related experience 3+ years mortgage industry experience with increasing responsibilities Typically manages a team of 4+ direct reports Handles complex job duties/responsibilities and special projects independently May be responsible for training entry-level employees Demonstrated proficiency in relevant computer applications Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role including new or transfer of registration and acceptable NMLS background check Preferred Qualifications: Proficiency in mortgage operations and administration Management or supervisory experience OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting/Standing/Walking/Bending/Lifting Sitting (if checked, indicate frequency) Frequently (25% - 50% of the time) Standing (if checked, indicate frequency) Frequently (25% - 50% of the time) Walking (if checked, indicate frequency) Frequently (25% - 50% of the time) Bending (if checked, indicate frequency) Choose an item. Lifting (if checked, indicate pounds) Up to 25 lbs. Visual / Audio / Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding: Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability: Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel: Up to 75% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work #J-18808-Ljbffr Truist Financial