Franchise Support Coordinator

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Dental insurance

FRANCHISE SUPPORT COORDINATOR

WHAT A DIFFERENCE
At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know.



 
We believe who YOU are is as important as what you know. We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives.



 
WHAT YOU WILL DO
As the Franchise Support Coordinator, you will provide administrative and operational support for the Franchise Support department. You will coordinate schedules, meetings, communications, records, and department processes while helping ensure a positive experience for franchise owners and internal stakeholders. This role supports the day-to-day operations of the department through effective organization, communication, and follow-through.

• Coordinate department calendars, meetings, site visits, team events, and other scheduling activities.
• Prepare meeting agendas, capture notes and action items, and distribute follow-up communications.
• Support the planning and execution of department meetings, training sessions, annual meetings, and special events, including logistics, materials preparation, and attendee communications.
• Organize and maintain department files, records, documentation, and shared resources in accordance with document management standards.
• Serve as a first point of contact for franchise owner and internal inquiries, routing requests and escalating issues as appropriate.
• Respond to routine questions regarding department processes, resources, and timelines while ensuring timely follow-up.
• Provide administrative support related to franchisee onboarding, operational processes, and department initiatives.
• Assist with vendor communications, maintain vendor records, and support contract administration activities.
• Process purchase orders, invoices, expense reports, and other department documentation, following up on outstanding items as needed.
• Facilitate the routing and tracking of documents, approvals, and cross-functional requests, escalating delays as appropriate.
• Assist with project tracking, status reporting, presentations, data organization, and other administrative activities that support department goals.
• Support communication and resource distribution to franchise owners on behalf of the Franchise Support department.

 
WHO WE ARE LOOKING FOR 

• Associate's degree required; bachelor's degree in Business Administration, Communications, or a related field preferred. 
• 1+ years of administrative, coordinator, customer service, or office support experience. 
• Experience in a franchise, multi-unit, or professional services environment preferred. 
• Strong organizational skills with the ability to manage multiple priorities and deadlines. 
• Effective verbal and written communication skills with a professional and customer-focused approach. 
• Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint. 
• Ability to maintain confidentiality and handle sensitive information with discretion and integrity. 
• Strong attention to detail and commitment to accuracy. 
• Collaborative team player who is dependable, responsive, and follows through on commitments. 
• Ability to adapt to changing priorities in a fast-paced environment.

 
WHAT YOU WILL GET 

• Commission or bonuses based on personal and company performance 
• 50% tuition reimbursement for up to three children at any Primrose Schools
• Full-time team members are eligible for health, dental and vision insurance
• 401k with company matching up to 3.5% and life insurance
• Employee Assistance Program

 

Flexible work from home options available.