Customer Solutions Representative

Picture Yourself Here Fulfilling Your Potential At SERVPRO Team Wall, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever. Benefits Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Compensation Base Salary: $55,000-$60,000 annually On-Target Earnings (OTE): $80,000-$85,000 annually Base Salary + Uncapped Commission Guide Homeowners Through Restoration with Confidence When disaster strikes, homeowners need more than a contractorthey need a trusted advisor. At SERVPRO Team Wall, our Customer Solutions Representatives (internally referred to as our Residential Account Managers) serve as the primary point of contact for customers throughout their restoration journey. From delivering estimates and explaining the process to coordinating with production teams and ensuring an exceptional customer experience, you'll help families navigate one of the most stressful events of their lives. This is an ideal opportunity for someone who enjoys relationship building, problem solving, project coordination, and helping customers make informed decisions. This is an in-office position, based out of Sparks/Glencoe MD. What You'll Do Manage residential restoration and reconstruction opportunities from estimate through project completion Deliver and explain estimates to homeowners Follow up with customers and help convert opportunities into sold projects Coordinate with operations, estimating, construction, insurance adjusters, and accounting Provide proactive project updates and exceptional customer communication Resolve issues quickly while advocating for both the customer and the company Maintain accurate documentation within company systems Build long-term relationships that create outstanding customer experiences What We're Looking For We're looking for someone who is: An exceptional communicator Highly organized and detail-oriented Customer-focused and relationship-driven Solution-oriented and proactive Able to manage multiple priorities in a fast-paced environment Professional, accountable, and dependable Adaptable; receptive to training and coaching Preferred Experience Experience in one or more of the following is preferred: Restoration Residential construction Insurance claims Property management Account management Customer success Project coordination Home improvement or consultative sales Why Join SERVPRO Team Wall? Competitive compensation plus performance incentives Career growth opportunities Ongoing professional development Collaborative, team-first culture Opportunity to make a meaningful impact on customers during difficult times If you enjoy helping people, building relationships, and seeing projects through to successful completion, we'd love to hear from you. Compensation: $55,000.00 - $60,000.00 per year