Account Relationship Specialist

The Account Relationship Specialist is responsible for managing monthly and corporate customer accounts, including account setup and maintenance, billing support, collections, customer service, and issue resolution. This position works closely with customers, garage teams, and internal departments to resolve billing issues and customer complaints, collect outstanding balances, and maintain accurate customer accounts. Primary Duties & Responsibilities Manage the full lifecycle of monthly and corporate parking accounts, including account setup, maintenance, rate changes, scheduled annual rate increases, tax status, transfers, and cancellations. Manage billing and collections for monthly, corporate, hotel, and transient bill-back parking accounts, including invoicing, payment processing and posting, and collection of outstanding balances. Research and resolve billing discrepancies and account issues, including invoice adjustments, credits, corrections, refunds, and final billing. Respond to customer inquiries, complaints, and billing disputes, coordinating with garage operations and internal departments to resolve issues promptly and appropriately. Administer parking vouchers and prepaid parking arrangements for events and other approved programs, including setup and payment collection. Review tax-exemption documentation and apply applicable tax-exempt status to eligible accounts. Provide professional customer service and maintain effective relationships with customers, garage operations, and internal departments. Assist with account reconciliations, reporting, audits, special projects, and other account-related responsibilities as assigned. Qualifications / Requirements Prior experience in billing, accounts receivable, collections, account management, or customer service preferred. Strong critical-thinking, problem-solving, and decision-making skills. Self-motivated, with sound judgment and a strong sense of ownership, while also being a collaborative and supportive team member. Resourceful and adaptable, with the ability to develop effective solutions when situations fall outside standard procedures. Strong customer service and communication skills, with the ability to handle challenging situations professionally. Strong attention to detail and ability to manage multiple priorities and deadlines. Proficiency with Microsoft Office, including Excel, and the ability to learn new systems. Parking, hospitality, transportation, or service-industry experience is a plus. #J-18808-Ljbffr Icon Parking