Business Development Manager

About Staff Boom Staff Boom is an insurance operations partner that helps modernize insurance organizations to scale with control and efficiency. We partner with brokers, agents, MGAs, wholesalers, and carriers to take ownership of critical operational functions, allowing our clients to focus on growth, relationships, and service quality. By embedding trained insurance teams, proven processes, and automation into client operations, Staff Boom enables faster execution and scalable growth, organic and acquisition-driven, while expanding internal capacity and focus, not replacing it. Unlike traditional outsourcing firms, we build long-term operating partnerships and run high-performing teams that deliver consistent, disciplined, and cost-effective execution. Headquartered in Anaheim, California, with delivery teams in the Philippines and Peru, Staff Boom supports core insurance functions across back-office operations, data processing, customer service, lead generation, and accounting and finance. At Staff Boom, we help modernize insurance organizations to operate better at scale. The Business Development Manager (BDM) at Staff Boom is responsible for driving growth and retention across existing partner accounts by identifying expansion opportunities, improving utilization, and strengthening long‑term partnerships. This role complements the Account Executive, who focuses on generating new logos, and the Operations team. The BDM owns growth strategy, working closely with partners, Sales, and Operations to expand revenue, optimize delivery, and ensure sustained partner success. Responsibilities · Own growth, retention, and expansion strategy across assigned partner accounts · Monitor utilization levels and proactively identify opportunities to add revenue or rebalance workloads · Collaborate with the operations team to assess process improvements and expansion opportunities · Serve as the primary liaison between partners, Sales, and Operations · Lead and facilitate growth calls, quarterly business reviews, and strategic check‑ins · Maintain and oversee all assigned accounts to ensure service quality and delivery consistency · Coordinate with Operations on staffing needs, capacity planning, and roadmap execution · Identify risks to retention and proactively develop mitigation plans · Ensure accurate documentation, reporting, and opportunity tracking within Salesforce Core Competencies · Partner Relationship Management – Ability to build trusted, long‑term partner partnerships · Growth & Expansion Strategy – Proven success driving account expansion and utilization improvement · Operational Awareness – Strong understanding of service delivery, capacity planning, and workflows · Cross‑Functional Collaboration – Effective partnership with Partners and Operations · Data‑Driven Decision Making – Comfortable using utilization, performance, and reporting metrics · Communication – Clear, proactive communication with internal teams and partner stakeholders Experience and Education · 3-5 years of experience in account management, business development, or partner success roles · Experience in outsourcing, staffing, or professional services environments preferred · Demonstrated success driving retention and growth within existing partner accounts · Experience working with CRM and reporting systems My have at least 2-3 years of commercial lines experience. Travel Expectations / Other Characteristics Minimal to moderate travel may be required based on partner needs and strategic reviews. This role requires strong organizational skills, responsiveness, and the ability to manage multiple partner relationships in a fast‑paced environment. Staff Boom offers competitive compensation, comprehensive benefits, and the opportunity to play a key role in expanding and strengthening long‑term partner partnerships within a growing organization. Salary Range $70,500-$90,000