Business Development Associate

Overview Join us as an Associate Portfolio Executive and begin learning and building your customer portfolio as part of an accelerated training track, ensuring service delivery aligns with customer commitments. As a brand ambassador, you'll drive positive customer experiences while expanding your business portfolio. Upon completion of the training track, you will move into a Portfolio Executive role. As an Associate Portfolio Executive, you’ll focus on re-engaging dormant accounts as well as cold calling new opportunities, without the need to prospect. This unique approach allows you to focus solely on relationship development and business expansion, setting us apart from competitors who spend more time finding leads than nurturing customer relationships. What makes this role unique? Our unparalleled support system allows you to effectively manage your portfolio with confidence. We provide robust technology that amplifies your capabilities and bandwidth, enabling management of large portfolios efficiently. Additionally, our emphasis on autonomy allows you the freedom to run your business with our extensive network and scalability. We prioritize your growth. Our strong onboarding program and commitment to personal development within the organization ensure you have the tools for success. The collaborative culture and managerial focus on your development propel your career forward. Everyday life in this role is dynamic. You have the opportunity to win daily with our established customer base. We promote a supportive environment, ensuring a work-life balance where teams support each other, allowing everyone to enjoy PTO. If you're driven, money-motivated, and passionate about relationship-building and problem-solving, apply now to be part of our team! Responsibilities Customer Experience Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs to achieve the highest possible conversion rate Proactively engage with customers, carriers, suppliers, and internal stakeholders, ensuring the attainment of customer needs and growth targets Respond promptly to customer inquiries and exceptions while managing conflict diplomatically Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by promptly identifying and resolving operational issues Reconnect with dormant customers, fostering relationships and stimulating demand Execute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habits Maintain a sense of urgency in addressing both your teammates' customers and your own developing portfolio of customers Service Delivery & Business Development Generate additional business within teammates' portfolios, exceeding monthly volume and revenue targets while expanding portfolio size Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects Identify growth potential within accounts, transitioning transactional engagements into committed partnerships Stay updated on customer, industry, and market changes to pinpoint growth opportunities Execute various customer-facing operational tasks like quoting, load building, shipment activation, and handling order-level service escalations Process Efficiency Adopt and apply new tools, technology, and processes to improve overall workflow Utilize data and reporting to identify service improvement opportunities and expand wallet share Partner with internal resources to ensure account processes and SOPs are complete and adhered to Maintain a minimum portfolio size of existing customers by volume and revenue Participate in daily or weekly team stand-ups to foster communication and alignment Use technology to manage order statuses and initiate corrective measures during exceptions Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption Assist in the development of any SOPs required to manage customers' business effectively Qualifications Required Qualifications High School Diploma or GED Minimum 6 months Customer Engagement Experience internal or external Ability to travel up to 10% Preferred Qualifications Bachelor's Degree from an accredited college or university Attention to detail, accuracy, and problem-solving Demonstrated negotiation, collaboration, and influencing skills Proficient in Microsoft Office Suite of Programs Values a diverse and inclusive work environment About the employer At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, with flexibility for remote work one day a week. The role supports a balance between teamwork and autonomy. We value an environment where you can grow by challenging yourself and are supported with the potential for internal promotion within Sales, Global Forwarding, Operations, Account Management or other areas. Compensation Range: $19.23 - $38.47 Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE/Disabled/Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide top-tier benefits including: Three medical plans including prescription drug coverage and enhanced fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays and 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) for U.S. salaried employees; PTO for others in the U.S. and Canada Paid parental leave and paid time off to volunteer Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Learn more about our benefit offerings on our BENEFITS & WELLBEING page #J-18808-Ljbffr C.H. Robinson