Supervisor, Operations

Supervisor, Operations

Spokane Distribution Center - Spokane, WA

Overview

Salary Range $25.00 - $26.00 Hourly

Description

Supervisor, Operations

Culture Snapshot:

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we call all our employees 'Memory Makers.' We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.

We take pride in training and developing our teams so that they can provide a premier customer experience to every guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley Furniture licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

At a Glance:

Broad River Retail is currently seeking for Supervisor, Operations to join our Operations team. The position is responsible for supervising tasks and productivity of distribution center people and processes. This includes overseeing the receiving, storage, and preparation of product, as well as managing inventory accuracy, to ensure timely and accurate order fulfillment.

Day in the Life as This Memory Maker:

• Supervise daily warehouse operations including receiving, inventory control, returns, staging, loading, and shipping.
• Lead daily startup meetings communicating safety, operational goals, KPIs, and priorities.
• Assist Operations Manager in monitoring labor productivity and staffing to meet daily workload demands.
• Coach employees through regular feedback, performance discussions, and development planning.
• Assist Operations Manager in conducting performance evaluations and participate in disciplinary actions when necessary.
• Maintain compliance with OSHA, company safety policies, and warehouse best practices.
• Ensure inventory accuracy through audits, cycle counts, and process verification.
• Partner with our 3PL, Retail Operations, Customer Experience, and Supply Chain to resolve operational issues.
• Drive continuous improvement initiatives using Lean principles.
• Assist Operations Manager with hiring, onboarding, and training new employees.
• Assist Operations Manager in creating schedules while managing attendance and overtime.
• Ensure compliance with company SOPs and quality standards.
• Support peak season planning and execution.
• Maintain warehouse organization standards.
• Assist all fellow Memory Makers on the floor with any tasks as needed to ensure successful and efficient operations.

Memory Maker Perks & Benefits:

• This position is paid semi monthly.
• You will receive benefits after 60 days of employment such as Medical, Dental, and Vision with our 3rd party agency
• Medical, dental, vision, and life insurance options available upon conversion to BRR
• You will receive 8 Vacation days in the first year, up to 12 days after the 4th year. You will receive 5 Wellness days and 3 Paid Holidays. You will also be eligible for Washington Paid Sick Leave upon conversion to BRR
• 401K matching contribution up to 4% upon conversion to BRR
• You may be eligible to participate in the profit-sharing bonus program upon conversion to BRR
• Employee discount (40%) at BRR locations upon conversion to BRR
• Internal Opportunities for career growth and advancement

Our Commitment to You:

Broad River Retail is an EEOC compliant company and committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

Qualifications

What You'll Need to Succeed:

• Positive outlook and encouraging mentality
• Ability to lead and motivate their team to achieve the company's goals and objectives
• Strong cognitive skills required; including the ability to learn quickly, handle multiple complex tasks simultaneously and be highly productive without needing much supervision
• Effectively plan and organize the work of their team, including tasks, schedules, and attendance
• Effectively communicate with their team, as well as with other departments both in written and verbal form
• Effectively identify and solve problems that may arise to include adapting to change in requirements
• Ability to manage their time effectively to meet deadlines and ensure that the completion of assigned tasks
• Ability to build positive relationships and encourage others
• Flexibility with schedule and ability to work any shift

Workplace Environment:

• While performing the duties of this job the employee is:
• Regularly required to stand, walk, stoop, kneel, or crouch on concrete flooring
• Must be able to routinely lift or move objects up to 75 pounds alone and team lift objects over 75 pounds
• Working in a non-climate-controlled warehouse setting, with some outdoor exposure during the workday

Subject to applicable law, reasonable accommodations may be made to empower the undertaking of essential duties of the position for those with: (i) a physical or mental disability; (ii) sincerely held religious beliefs and practices; (iii) needs as a victim of domestic violence, sex offenses, hate crime, or stalking; (iv) needs related to pregnancy, childbirth or related medical conditions; and/or (v) any other reason required by applicable law